Business Management Office

Key Responsibilities
1. Site Performance & SLA Governance
Outcome: Predictable delivery and executive confidence in site performance
Own the site level SLA framework performance metrics and governance cadence
Partner with India and global leaders to define service expectations and success measures
Drive SLA governance issue resolution and executive reporting
Provide the Country MD with clear visibility into delivery health risks and trends
2. Performance Standards Measurement & Insights
Outcome: Data-driven decisions and continuous efficiency improvement
Partner with functions to define and refine function-level scorecards
Lead performance reporting trend analysis and insight generation
Enable leadership decision-making through crisp dashboards and executive summaries
Identify productivity efficiency and cost optimization opportunities across the site
3. Transition & Work Transfer Management
Outcome: Low-friction compliant and repeatable work transitions
Build and institutionalize a transition management framework for the site
Ensure work transfers are well-documented compliant and consistently executed
Partner with global teams to manage demand intake readiness and stabilization
Improve stakeholder experience by reducing ambiguity and transition risk
4. Innovation & Value Creation
Outcome: Measurable business impact not just ideas
Shape the innovation and value creation agenda for the India site with Technology
Operations and Finance.
Identify opportunities across process simplification automation and operating model
enhancements
Build a test and scale approach to incubate ideas with clear success criteria impact
measurement and value realization tracking
Embed realized efficiencies into global capacity and cost management processes

Experience and Skills

10 to 14 years of overall professional experience across operations transformation strategy
program management performance excellence analytics or business operations roles in
large enterprises or Global Capability Centers
4 to 6 years of relevant experience in roles involving BMO like responsibilities such as
governance performance management operating cadence transitions or enterprise
programs
Hands-on exposure to work transitions / knowledge transfer / operating model changes in a
global or multi-location delivery environment
Strong data and analytical capability with experience producing executive-ready dashboards
insights and reports
Proven ability to partner with Finance Technology Operations and Business leaders to drive
efficiency productivity and scalability
Experience in people leadership including managing small teams or leading workstreams
with clear outcomes and accountability
Strong stakeholder management and communication skills with confidence engaging senior
India and global leaders

Structured problem-solving approach and ability to balance strategic thinking with hands-on
execution