Business Excellence Specialist

Business Excellence Specialist

Life on our team

An opportunity to join Computacenters dynamic and rapidly expanding Remote Services Operations. Successful applicants will be joining a truly global organisation delivering services into over 70 countries worldwide with major offices across Europe the Americas Africa and Asia: a recognised leader of the IT services business with a unique vendor-independent infrastructure-focused perspective on the market. Youll get to work with some of the most talented and passionate people in the business. Youll have the opportunity to apply your knowledge to some of the highest profile projects and customers in the market from our Computacenter office in Bangalore.

This role is for the RSO Ops Excellence Service Line that primarily focuses on driving group led Change & Transformation initiatives for either internal to our organisations capability and processes contributing to the customer service delivery. With open access to thought leaders and major industry players youll get exposure to leading edge technologies frameworks standards data driven methodical tenets which will enable you to advance your skills.

Key Responsibilities:

• End to end accountability for implementation of portfolio of sustainable technology & process changes for respective customer account(s) utilising project risk and change management methodologies such as Agile Six Sigma & Prosci

• Tracking of project deliverables outcomes and benefit realisation

• Enabling the operation by creating training & process documentation (knowledge self-learning & classroom) and provision of classroom-based training where relevant

• Producing management level reporting on a regular and ad-hoc basis

• Cross functional collaboration to remove obstacles and drive outcomes

• Identifying root cause(s) of and solutions to blockers to success and implementing remediation activities

• Effectively managing internal and external stakeholders with presentation of evidence & recommendations to support data led decision making and challenge the status quo

Other requirements:

Great communication and comprehension skills.

Prior working expertise in Project management/Change management (good to have exposure in Change management and project management methodologies including risk management)

Hands on experience of working in a project team across minimum 2 projects in any capacity.

Exposure in Microsoft applications.

Strong analytical and data driven capabilities with a proactive and problem-solving mindset.

Excellent interpersonal skills and effective stakeholder management skills with the ability to work effectively in a dynamic environment.

Flexible and quick to adapt business changes and willingness to take required actions to get the desired business outcomes.

About us

With over 20000 employees across the globe we work at the heart of digitisation advising organisations on IT strategy implementing the most appropriate technology and helping our customers to source transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the worlds greatest organisations driving digital transformation and enabling people and their businesses.

Learning and development

Our people are our strength which is why we offer leadership training coaching mentoring professional development and international opportunities. Whichever direction you choose to go in whether its a well-trodden path or a completely new part of the business well support you. Our managers champion their people powering their personal development and helping them to reach their full potential.

You belong

We passionately believe in the power of diversity and inclusion. We celebrate our differences because we know a diverse workforce with different experiences and perspectives helps us win together. And to do that you need to feel comfortable to bring your whole self to work and you can only do that when you feel supported valued and have a sense of belonging which is what we strive to achieve.

Your application is considered on its merits regardless of your age disability ethnicity faith gender identity or sexual orientation. All that matters to us is that you share our vision and our values and that you bring the experience and skills we need.

We are proud to be a Disability Confident Employer we welcome applications from people with a disability and guarantee to interview applicants who have a disability and meet the essential requirements for the job.