Business Excellence Lead RMG
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Job Summary
Function | Resource Management Group |
Band | Lead |
Reports to | Head of Operations |
Direct reports | 2-3 |
Experience | 10 Yrs |
Location | Pune |
Mode | In-office |
Own RMG outcomes end to end. This is for those who lead through expertise and influence. RMG delivers value to our clients partners associates and leaders by matching the right associate with the right opportunity at the right time. RMG play a pivotal role balancing utilizations with fulfilment rates and timelines. This role is required to ensure that the outcomes of RMG are achieved and scale before the organisation needs it.
- Own RMGs workforce-planning and predictive-fulfilment models.
- Operate two core RMG functions Allocation & Bench Management and Fulfilment Operations
- Coordinate with internal and external stakeholders for fulfilment operations.
- Lead by influence during interactions to ensure outcomes owned can be achieved.
- Enhance standards and processes aligning with business needs.
- Drive the functions tooling and analytics maturity.
- Mentor team members and raise the functions craft.
- Operate certify and report the utilization and fulfilment (including funnel) metrics
Own Fulfilment rate Fulfilment timeline and utilization for the organization along with evolution of the function aligned with business needs.
- 10 years in the functions domain with demonstrable method/model mastery.
- Demonstrated ownership of the functions outcomes (its numbers/SLAs) not just activities.
- Strong analytical capability and senior-stakeholder management.
- Track record of mentoring.
- Graduate/post-graduate in a relevant discipline.
- Experience in IT Services preferably in organisations greater than 300 up to 2000 associates. Experience in larger IT organisations will be a plus
- Advanced automation / data-engineering / BI.
- A portfolio of models/automations/methods you designed and others now use.
- Domain certifications at expert level.
Technical & tools:Resource Planning RMG Master Advanced Excel utilisation/allocation logic demand-supply matching bench ageing critical problem solving design thinking Power BI Automation; ability to influence without authority.
- Outcome ownership at function/org level.
- Calmly managing ambiguity.
- Develops people.
- Systems thinking designs for scale and control.
- Integrity on numbers controls and commitments.
