Business Analyst-Data Insights, Translation Services Operations

Are you passionate about transforming operational processes through data-driven insights Are you motivated to have a direct impact on customers around the world Do you have a business analytics background and love for continuous improvement and finding creative solutions to challenging problems Amazons Translation Services team is responsible for providing translation tools and solutions to support the localization and translation needs of all Amazon businesses. At Translation Services Operations we partner with other internal Amazonian teams to translate and deliver content for users of Amazons tools and services around the world. We obsess over finding the optimal balance between quality speed and cost for customers we serve.
We are looking for an experienced Business Analyst to own end-to-end analytical work for our centralized metrics and reporting function from understanding complex data dependencies to delivering actionable insights that drive business decisions. You will own problems from start to finish: partnering with business teams to understand their needs building the reports and tools that surface meaningful patterns and explaining the why behind the numbers. You will build dashboards create new metrics develop analytical frameworks and leverage existing data sources to keep stakeholders informed and empowered. You will be comfortable working in an international dynamic environment where change is present as we constantly grow improve and innovate.


Key job responsibilities
- Own and develop key operational metrics end-to-end from understanding data sources and dependencies to designing metric logic building reporting solutions and delivering insights that drive action
- Partner hands-on with business teams (Operations Quality Business Development Customer Success) to understand their data needs translate them into structured analytical approaches and deliver reporting that enables informed decision-making
- Design build and maintain dashboards and reporting solutions that provide a single source of truth for organizational performance
- Dive deep into data to identify patterns trends and root causes then clearly communicate the what the so what and the now what to stakeholders and leadership
- Proactively identify opportunities to leverage Artificial Intelligence and Machine Learning (AI/ML) to optimize data insights generation automate reporting workflows and surface patterns at scale
- Create new metrics implement new measurement logics and develop analytical tools that evolve with the business ensuring our reporting capabilities stay ahead of organizational needs
- Conduct root cause analyses on performance variations and develop scalable frameworks to monitor explain and improve business outcomes

A day in the life
In the morning youll review performance dashboards ahead of a business review identifying any anomalies or trends that need attention preparing clear narratives around the data to share with leadership. Mid-morning youll partner with an operations team to understand a new reporting need mapping out data dependencies and designing the logic for a new metric theyve requested collaborating with data engineering teams to ensure the right data is available. After lunch youll dive into a dataset to investigate why a key performance indicator shifted month-over-month slicing the data across multiple dimensions to isolate the driver and document your findings. Later youll work on building an automated reporting solution that replaces a manual process leveraging AI capabilities to surface insights that would otherwise require hours of manual analysis. Throughout the day youll balance immediate stakeholder requests with longer-term projects that strengthen the organizations data foundation.

About the team
The Vendor Management & Data Insights (VMDI) team within Translation Services Operations consolidates vendor management operations with centralized reporting functions including invoicing pricing and metrics under one leadership. We are responsible for providing the data foundation that drives decision-making across the organization while building and maintaining excellent relationships with external vendors to deliver results at scale for our customers. We collaborate closely with Quality and Content Business Development Customer Success and Products teams to provide a seamless experience for both vendors and clients. We value a collaborative inclusive innovative and data-driven culture as we work to optimize processes improve quality and drive cost efficiencies across Amazons translation ecosystem.

- Bachelors degree or equivalent
- 5 years of Excel (including VBA pivot tables array functions power pivots etc.) and data visualization tools such as Tableau experience
- 3 years of business or financial analysis experience
- Experience defining requirements and using data and metrics to draw business insights
- Experience making business recommendations and influencing stakeholders
- Knowledge of databases (querying and analyzing) such as SQL MYSQL and ETL Manager and working with large data sets
- Speak write and read fluently in English and have the ability to take direction in English

- Experience using Python or R for data analysis or statistical tools such as SAS
- Experience with reporting and Data Visualization tools such as Quick Sight / Tableau / Power BI or other BI packages
- Masters degree or above in BI finance engineering statistics computer science mathematics or equivalent quantitative field or 1 years of developing automated reporting experience
- Comfortable working in an international dynamic environment where change is present as we constantly grow improve and innovate

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.