Branch Support Executive Gandhinagar

Designation - Branch Support Executive
Location - Gandhinagar
Experience - 0 -1 Year (Freshers can also apply)
Qualification - Any Graduate

About Rentokil PCI

Rentokil PCI is Indias leading pest control service provider and a Rentokil Initial brand. Formed in 2017 through a joint venture between Pest Control India and Rentokil it operates across 300 locations aiming to set new standards in customer service. The company focuses on industry-leading operations through best practices innovation and digital 2024 Rentokil PCI strengthened its market leadership by acquiring HiCare expanding its services and footprint further.

For more details:

About the Role:

• The Executive is responsible for supporting end-to-end branch operations including customer communication documentation invoicing compliance and coordination with internal teams.
• The person will report to the ABM/BM The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders.

Job Responsibilities:

• Attend incoming calls at the branch transfer calls take messages and provide information to prospects/customers as required
• Manage emails received on the central email ID including directing assigning and responding to queries
• Assign iCABS tickets and coordinate with relevant employees for timely status updates
• Handle invoice-related activities including forecasting suspensions printing and distribution
• Raise CR (Change Request) tickets for price decreases
• Generate renewal reports and letters for SEs and process renewals (at existing or revised pricing)
• Raise termination requests through the portal as needed
• Maintain SHE-related documentation including fumigation certifications and register updates
• Oversee license renewals ensure compliance and coordinate for audit readiness
• Prepare incentive calculations for timely submission
• Manage attendance inputs and standard requirements such as mediclaim contract labour details and indents
• Prepare and maintain branch customer documentation including quotations compliance records OCCs POs warranties etc.
• Enter receipts and deposit slips in the system and make necessary adjustments on behalf of other branches
• Raise credit note requests in the system as applicable
• Oversee petty cash portal operations and liaise with local banks for related activities
• Maintain conveyance records for technicians
• Upload service dockets for key accounts
• Perform additional tasks as assigned by the Branch Manager in alignment with branch operations

Key Result Areas:

• Timely and error-free handling of operational tasks
• Accurate documentation and compliance tracking
• Effective coordination across teams and platforms
• On-time submission of reports and invoices
• Proactive support in audits SHE and regulatory requirements

Competencies (Skills essential to the role):

• Effective communication skills (Written and Verbal)
• Accuracy in documentation and data entry
• Multi-Tasking
• Time Management

Educational Qualification / Other Requirement:

• Any Graduation degree
• 1- 2 years of experience (based on the designation) required in Back Office Administration
• Preferably from MNC
• Proficient in MS-Office/G-Suite

Role Type / Key working relationships:

• Individual contributor role
• External- Customers and customer representatives
• Internal - Sales Operations Business support functions
  
  Interested candidates can email to