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Branch Sales and Service Manager

Muthoot Fincorp

Job Location:

Ajmer - India

Yearly Salary: INR 400000 - 525000

Posted: 6 October 2026 (4 days ago)

Application Deadline: 3 January 2027

Vacancies: 1 Vacancy

Job Summary

Ensure timely interest collection and recovery of over dues and asset quality in the branch.
Customer Onboarding
Monitor day to day operations of the branch allocate resources and take appropriate security measures to ensure safety of strong room and gold lockers.
Ensure maximizing usage of Digital tools / enablers to save time on processing / servicing and use such saved time for business generation.
Verify customer related documentation KYC etc. and approve/sign off on customer application for gold loans.
Oversee all procedural and legal requirements related to gold auction returns notices etc.
Early adoption to operational changes to streamline branch processes workflows and procedures to enhance operational efficiency and improve overall customer satisfaction.

Promote and maintain positive relations with both existing and potential customers.
Provide information about Muthoots products or services to prospective customers.
Organize marketing/branding activities and events for the branch maintain relationship with existing and potential customers
Establish network and maintain relationship with existing and potential customers including high value customers to enhance branch presence and reputation of Muthoot FinCorp.
Driver broader product portfolio and ensure that customers are made aware of the breadth of offerings from Muthoot Fincorp

Address customer queries grievances escalations etc. and ensure resolution to deliver customer delight.
Interact with customers on a regular basis to ensure satisfaction and gain useful feedback.
Engage with customers to identify their needs and suggest suitable products that can benefit the customer.
Ensure exceptional customer experiences by maintaining a high level of customer service standards and promptly resolving customer complaints or issues

Uphold the vision & values of the organization and establish and implement a strong regulatory and internal compliance culture.
Ensure adherence to Manual of Instructions regulatory and statutory guidelines and maintenance of records assets statutory registers etc.
Ensure prompt intimation of incidents/fraudulent activities and maintain updated data on status of such cases through IMS.
Oversee cash handling fund transfers account management and other financial transactions in accordance with MFL policies and regulatory guidelines.

Required Experience:

Manager

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About Company

Muthoot Fincorp

Muthoot FinCorp is one of the leading NBFCs that offers hassle free & instant online gold loans for every need! Avail instant online ✓Gold Loan ✓Small Business Loan ✓Two Wheeler Finance ✓Used Car Loan ✓Home Loan. Apply, and get quick loan approvals.

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