Enter a job title or keyword
BMC Helix ITSM Support
Job Location:
Monthly Salary:
Posted:
29 September 2026 (10 days ago)
Posted:
Application Deadline:
27 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
APN Consulting Inc. is a progressive IT staffing and services company offering innovative business solutions to improve client business outcomes. We focus on high impact technology solutions in ServiceNow Fullstack Cloud & Data and AI / ML. Due to our globally expanding service offerings we are seeking top-talent to join our teams and grow with us.
Role Category: IT Support
Location: New Delhi
Employment Type: Full Time Permanent
Note: Communication Skills should be excellent
Job Description
We are committed to fostering a diverse inclusive and equitable workplace where individuals from all backgrounds feel valued and empowered to contribute their unique perspectives. We strongly encourage applications from candidates of all genders races ethnicities abilities and experiences to join our team and help us build a culture of belonging.
Role Category: IT Support
Location: New Delhi
Employment Type: Full Time Permanent
Note: Communication Skills should be excellent
Job Description
- Provide L1/L2 operational support for BMC Helix ITSM v25.04.
- Monitor application health and ensure service availability.
- Manage and resolve incidents service requests and user access issues within SLA.
- Perform basic troubleshooting of application workflow and integration issues; escalate complex issues to L3/BMC Support.
- Execute routine operational activities including application health checks scheduled job monitoring and post-deployment validation.
- Support production changes patch deployments and maintenance activities.
- Coordinate with infrastructure database and application teams for issue operational documentation SOPs and knowledge articles
We are committed to fostering a diverse inclusive and equitable workplace where individuals from all backgrounds feel valued and empowered to contribute their unique perspectives. We strongly encourage applications from candidates of all genders races ethnicities abilities and experiences to join our team and help us build a culture of belonging.
