Billing Specialist

The Opportunity:

We at Flywire are seeking a Billing Specialist in India.

Billing Specialist roles are not your typical billing positions. As a key member of the Finance Operations team you play a critical role in ensuring accurate and timely billing while supporting a seamless customer experience. Your attention to detail problem-solving mindset and commitment to operational excellence help drive billing accuracy and process efficiency across the organization.

As part of this role you will work closely with Finance Sales Customer Success and other cross-functional teams in a fast-paced environment where growth change and continuous improvement are the norm. Strong written and verbal communication skills adaptability and a proactive approach are essential as your day-to-day responsibilities involve managing billing requests resolving customer inquiries and supporting process enhancements. You will be expected to anticipate common questions or issues proactively identify solutions and provide guidance before they escalate while remaining flexible as processes and systems continue to evolve.

You will be primarily responsible for reviewing customer contract details to ensure billing accuracy and timely invoice addition you will support the transition of customer billing activities from legacy processes to automated CPQ workflows helping improve efficiency consistency and scalability across billing operations. You will conduct daily follow-ups on unresolved requests through email Slack and ZenDesk ensuring prompt resolution and a positive customer experience.

As a Billing Specialist you will also support month-end and quarter-end close activities maintain compliance with internal controls by assisting with SOX reporting requirements and collaborate with stakeholders to ensure billing processes are accurate compliant and continuously improving. Your ability to navigate ambiguity embrace change and contribute to process optimization will be key in delivering a reliable efficient and customer-focused billing experience.

You will

• Review customer contract details ensuring accuracy for timely billing

• Transition customer billings from legacy processes to automated CPQ processes

• Conduct daily follow-up with previously unresolved requests by email Slack and/or ZenDesk

• Perform month-end and quarter-end activities

• Support SOX reporting requirements

Qualifications :

Heres What Were Looking For:

•  2 years of billing or Finance experience

•  Strong written and verbal communication skills

• Anticipates common questions or issues proactively offering tailored suggestions to resolve them before they further escalate

• Highly flexible and open to ambiguity change in processes and procedures as the company grows and evolves

Technologies We Use :

• NetSuite ERP

• Google Workspace

•  ZenDesk

• Salesforce

• Slack

• Floqast

• Jira

Additional Information :

What We Offer:

• Competitive compensation
• Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)
• Work with brilliant people that will keep you on your toes learn more about their journeys by checking out #InsideFlywire on social media
• Dynamic & Global Team (we have been collaborating virtually for years!)
• Wellbeing Programs (Mental Health Wellness Yoga/Pilates/HIIT Classes) with Global FlyMates
• Be a meaningful part in our success - every FlyMate makes an impact
• Competitive time off including FlyBetter Days to volunteer in a cause you believe in and
• Digital Disconnect Days!
• Great Talent & Development Programs (Managers Taking Flight for new or aspiring managers!)

Submit today and get started!

We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager Peers on the team the VP of the department and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your go-to person for any questions.

Flywire is an equal opportunity employer and follows a policy of administering all employment decisions and personnel actions without regard to race colour religion sex pregnancy gender identity national origin age ancestry physical or mental disability sexual orientation genetic disposition or carrier status veteran status or any other category protected under applicable national federal state or local law.

Remote Work :

No

Employment Type :

Full-time