Benefits Operations Manager

Benefits is one of Ripplings largest and most critical product categories and the Benefits Operations organization plays a pivotal role in delivering an exceptional customer experience at scale. The team manages tens of thousands of enrollments annually while ensuring accuracy compliance and operational excellence.

Rippling is seeking a Benefits Operations Manager to lead a team of Operations Supervisors responsible for multiple operational functions within Benefits. This leader will drive organizational performance through frontline leaders establish scalable operating mechanisms identify opportunities for automation and process optimization and partner cross-functionally to solve complex operational challenges.

The ideal candidate combines strong people leadership with analytical rigor operational excellence and the ability to influence cross-functional stakeholders to improve customer outcomes and business performance.

• Lead coach and develop a team of Operations Supervisors building a high-performing organization through effective manager development and succession planning.
• Own end-to-end operational performance across multiple teams including productivity quality SLA attainment customer experience and capacity utilization.
• Establish operating rhythms and review mechanisms to monitor KPIs identify trends and drive accountability for results.
• Drive workforce planning activities including forecasting capacity planning hiring strategies and organizational design to support business growth and seasonal demand fluctuations.
• Lead cross-functional initiatives with Product Engineering Sales Customer Support and other internal stakeholders to address systemic issues drive alignment and improve the customer experience.
• Lead and prioritize automation opportunities process redesign efforts and tooling enhancements to improve efficiency and scalability.
• Present regular business reviews to senior leadership highlighting performance outcomes emerging risks operational health and strategic initiatives.
• Proactively identify potential operational challenges and implement preventive controls to mitigate business and customer impact.

• 6-8 years of experience in customer-facing operations environments such as Insurance operations benefits operations business operations/ product operations or support operations.
• Minimum 35 years of people management experience including direct experience leading frontline managers/ supervisors/team leaders.
• Demonstrated success managing large-scale operations with ownership of service delivery performance metrics and customer outcomes.
• Strong analytical and problem-solving capabilities with experience translating data into strategic decisions and operational improvements.
• Experience with capacity planning workforce management organizational design and resource allocation.
• Proven ability to influence and partner effectively with cross-functional stakeholders across multiple levels of the organization.
• Excellent project management and execution skills with a track record of driving complex initiatives to completion.
• Exceptional written and verbal communication skills including experience presenting to senior leadership.
• Strong proficiency with Google Workspace or Microsoft Office particularly Sheets/Excel for reporting and analysis; familiarity with SFDC JIRA and Confluence preferred.
• Ability to thrive in fast-paced ambiguous environments and effectively prioritize competing business needs.
• Demonstrated ownership mindset with a bias for action and continuous improvement.
• Prior experience in a SaaS or high-growth startup environment preferred.
• Ability to work partly on U.S. hours (Eastern time zone - EST); standard shift timings would be 1 PM - 10 PM IST.

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race religion color national origin ancestry physical disability mental disability medical condition genetic information marital status sex gender gender identity gender expression age sexual orientation veteran or military status or any other legally protected characteristics Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation please email

Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined radius of a Rippling office) Rippling considers working in the office at least three days a week under current policy to be an essential function of the employees role.

Required Experience:

Manager