Benefits Manager

You will manage benefits delivery / administration supplier performance compliance processes stakeholder relationships and a team supporting regional benefit programs.

In this role you will improve employee experience and operational efficiency execute benefit and policy changes oversee complex escalations and support regional priorities acquisitions divestitures and program transitions.

KEY RESPONSIBILITIES

• Lead develop and engage a high-performing benefits delivery team and foster an inclusive culture
• Manage day-to-day administration of retirement health and risk programs in accordance with plan rules company policy service standards and applicable regulations
• Partner with Total Rewards HR Payroll Finance Legal Procurement trustees carriers and suppliers to resolve issues and implement benefit changes
• Manage suppliers and carriers monitor service levels lead operational reviews and drive continuous improvement using customer feedback and delivery analytics. Manage vendor performance and drive KPI and SLA adherence
• Lead benefits projects including renewals vendor or system changes program standardization acquisitions divestitures communications testing and implementation
• Manage audits and statutory reporting deliverables
• Drive and deliver on technical enhancement and transformation working in partnership with cross functional teams
• Lead stakeholder engagement and drive change management

YOU MUST HAVE

• 8 years of benefits plan administration or comparable experience including substantial supplier management experience
• Strong knowledge of Asia Pacific benefits administration regulatory requirements and retirement health and risk programs
• Demonstrated ability to lead teams manage multiple priorities and deliver projects in a complex fast-paced environment
• Strong written and verbal English communication skills including the ability to present clear recommendations to senior leaders

WE VALUE

• Bachelors degree in Human Resources Business Administration or a related field
• Experience working in a global diverse organization and managing regional stakeholders suppliers carriers or trustees
• Experience leveraging HR technology customer feedback and analytics to improve employee experience and service delivery
• Strong financial acumen analytical capability integrity sound judgment and ability to lead through ambiguity and change
• Proficiency in Microsoft Word PowerPoint Excel and AI Tools such as Copilot; benefits or international benefits certification is a plus