AVD Windows 365 Support Engineer

Syensqo is all about chemistry. Were not just referring to chemical reactions here but also to the magic that occurs when the brightest minds get to work together. This is where our true strength your future colleagues and in all your differences. And of course in your ideas to improve lives while preserving our planets beauty for the generations to come.

Job Description L2 AVD / Windows 365 Support Engineer (Infrastructure Workplace)

Location: Pune India

Context

Within Infrastructure Workplace this role provides Tier 2 operational support for Syensqos virtual desktop services based on Azure Virtual Desktop (AVD) and Windows 365 Cloud PC covering both hybrid identity and Microsoft Entra ID-only environments. The role ensures service stability rapid restoration and consistent user experience with FSLogix as a mandatory core competency.

Key accountabilities

Service operations (L2)

• Restore service for L2 incidents/requests related to AVD and Windows 365 within agreed SLAs/OLAs.
• Perform advanced troubleshooting for:
• FSLogix (profiles/ODFC containers performance corruption/locking permissions storage latency).
• AVD connectivity/session issues host pool/session host health agent/bootloader problems scaling plan impacts.
• Windows 365 provisioning and access issues; Cloud PC connectivity and policy/application impacts.
• End-user experience topics: app launch logon slowness printing/redirection audio/video Teams optimization basics.

Monitoring stability & continuous improvement

• Use Azure diagnostics and monitoring (Azure Monitor Log Analytics/KQL basics AVD Insights Event Viewer) to identify patterns and reduce repeat incidents.
• Execute standard operational changes/runbooks (host lifecycle tasks capacity actions support during image rollouts/patch windows).
• Contribute to knowledge management: KBs runbooks known errors and operational checklists.

Collaboration & escalation

• Partner with Identity Network Security and Endpoint teams to resolve cross-domain issues (Conditional Access impact triage DNS/routing/proxy device policy).
• Escalate to L3 with complete evidence (timeline impact logs KQL outputs reproduction steps interim mitigations).

Key interfaces (stakeholders)

• Infrastructure Workplace (L3 engineering service owners)
• Identity & Access Management (hybrid/Entra ID-only)
• Network & Security operations
• Endpoint management (Intune/MECM as applicable)
• Microsoft support (via L3/service owner)

Knowledge & experience (requirements)

• 25 years in EUC/VDI support with hands-on AVD and/or Windows 365 exposure.
• Mandatory: strong FSLogix troubleshooting and operational experience.
• Strong Windows 10/11 and Microsoft 365 Apps troubleshooting in virtualized environments.
• Working knowledge of Azure fundamentals (VMs VNets NSGs DNS basics storage basics).
• ITSM experience (incident/problem/change; ServiceNow or similar).

Good to have

• Nerdio knowledge (nice to have).
• PowerShell for diagnostics and repetitive tasks.
• Teams optimization and performance troubleshooting exposure.

Behaviors (Syensqo-aligned)

• Compliance-first and risk-aware (follows change controls; protects data).
• Evidence-based problem solving (scientific explorer mindset).
• Customer-centric communication and strong operational discipline.
• Collaborative proactive and improvement-oriented.

About us

• Syensqo is a science company developing groundbreaking solutions that enhance the way we live work travel and play. Inspired by the scientific councils which Ernest Solvay initiated in 1911 we bring great minds together to push the limits of science and innovation for the benefit of our customers with a diverse global team of more than 13000 associates. Our solutions contribute to safer cleaner and more sustainable products found in homes food and consumer goods planes cars batteries smart devices and health care applications. Our innovation power enables us to deliver on the ambition of a circular economy and explore breakthrough technologies that advance humanity.
• At Syensqo we seek to promote unity and not uniformity. We value the diversity that individuals bring and we invite you to consider a future with us regardless of background age gender national origin ethnicity religion sexual orientation ability or identity. We encourage individuals who may require any assistance or accommodations to let us know to ensure a seamless application experience. We are here to support you throughout the application journey and want to ensure all candidates are treated equally. If you are unsure whether you meet all the criteria or qualifications listed in the job description we still encourage you to apply.

#