Associate Tech Solutionist Contact Centre
Job Location:
Monthly Salary:
Posted on:
12 hours ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
| Job Purpose | Capability to manage and support Cisco Contact Center applications delivery with desired uptime. Expertise in Cisco Contact Center Solutions with component level depth on Cisco Components (Voice Gateway Dialer PG ICM Router Logger CVP List Management IVR management ACD CRM Integration) Recording solution (NICE) Understanding on Database and CUIC Reporting understanding on LCM and outbound Dialer. |
| Duties and Responsibilities | Lead Cisco Support and lead the Partner team of Cisco. Strong knowledge on implementation incident management integration troubleshooting on Cisco Contact Center Solution and its peripherals components like NICE LCM Deep Dive on Troubleshooting monitoring of all contact center components e.g . ICM CVP IVR CUCM PG Routers ACD CTI Pop UP Voice logger Dialer Campaign Management CUSP Jabber POE switches. Deep understanding on Cisco databases and schema. Knowledge on Windows and Linux operating system. Govern complete daily CC system health check to ensure maximum servers and applications uptime. Capability to troubleshoot application issue and fix the same on desired timeline. Control on IT change management process. Integration and customization of Multiple business processes on IVRS Report CTI CRM Campaign Management. Understanding on LCM and integration with Cisco. Understanding on NICE and call recording solutions and its integraton with Cisco. Third party integration with Cisco |
| Key Decisions / Dimensions | Handhold on Cisco PCCE - ICM/CVP/CUIC experience in troubleshooting. |
| Major Challenges | Manage the configuration defined Gateway IVRS call routing call recording agent profiling PQ voice response Understand Overall Scope of work Installation Testing UAT Training Documentation Migration Journey. Manage ISDN PRI SIP IP Networking and able to troubleshoot the issue on trunk/SIP/ SBC /gateway level. Effective knowledge of change management process. |
| Required Qualifications and Experience | a)Minimum qualification required is BE/B-Tech/ Computer Science / IT and electronics with an Implementation. b)Level 2/3 IT Support with minimum Experience of 5-7 years in Deployment Support Development & Troubleshooting in Contact Center Solutions Cisco UCCE/PCCE NICE LCM |
Required Experience:
IC
About Company
Bajaj Finserv is India’s most diversified non-banking finance company. Visit the website to learn about our products. Get instant approval on loans, shop on EMIs, make an investment, get insurance and pay your bills.
