Associate Sr. Associate Quality

Looking for a Workplace That Inspires You Welcome to KC Overseas!

At KC Overseas Education we dont just provide jobswe create opportunities for innovation growth and impact. As a thriving Multinational EdTech company with 11 global locations we have a strong foothold across South Asia South-East Asia and Africa and were rapidly expanding worldwide. With our team of inspired 750 professionals we are revolutionizing access to overseas education through cutting-edge technology and unwavering expertise with our industry-leading platforms and .

Our mission is to empower students worldwide with seamless access to top universities bridging the gap between aspiration and reality. If youre passionate about making a difference in the global education space this is where you belong!

At KC Overseas Education we believe work should be more than just a jobit should be an experience that challenges excites and rewards you. Were growing fast and we want you to grow with us. Through our ever-expanding global reach we are shaping the future of overseas educationand you can be a part of it.

Why work with us

Work-Life Balance We value productivity and well-being equally.

Global Exposure International travel and exposure to diverse markets

Unmatched Growth Thrive in a rapidly expanding industry to reach your potential

Recognition & Rewards A culture that values and rewards hard work

Continuous Learning Upskilling and development opportunities at every step

Supportive Culture Work in an encouraging trust-driven environment

Stability & Security A long-term career with a leading industry player

Competitive Compensation Because great work deserves great rewards

Join us and experience a workplace where talent is valued ideas are celebrated and careers flourish. Be a part of KC Overseasapply now!

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Job Overview:

As a Associate/ Senior Associate - Quality you will be responsible for analysing compliance accuracy and timeliness in application follow-up processes. The role involves systematic monitoring auditing reporting and quality governance to ensure smooth partner coordination and timely application progress in .

Key Responsibilities

• Application Audit Review 100% of applications Pending from Partner (30 days) and a sample pool 40% from Case Closed and Enquiries to ensure adherence to processes and policies.

• Status & Follow-up Checks Verify that statuses are updated correctly follow-ups are conducted on time and remarks (discussion summary pending documents partner commitments) are recorded accurately in .

• Compliance Tracking Monitor daily follow-up reports audit scheduled actions and flag overdue follow-ups to processors.

• Escalation Oversight Escalate cases with no partner response after two follow-ups to BU Head with proper documentation and track until closure.

• Closure Monitoring Ensure timely closure of applications (60 days) unless justified update statuses to Ready for Submission and notify BU Head for exceptions.

• Reporting & Documentation Prepare daily compliance reports weekly quality audit reports and maintain clear documentation for audit readiness.

• Process & Quality Support Identify recurring issues share insights with TLs for process improvements and support training by highlighting common errors and best practices.

• Professional Conduct Ensure polite professional communication maintain consistency in remarks and follow-up records and safeguard data accuracy.

• General Duties Submit daily work reports respond promptly to emails/calls and handle additional tasks assigned by management.

Job Requirements

• 12 years of prior experience in Application Processing Quality or Audit roles preferred.

• Graduate in any stream except Arts.

• Strong attention to detail and analytical skills.

• Effective communication and escalation handling.

• Process-oriented mindset with quality governance focus.

• Proficiency in MS Excel and CRM tools

• Ability to manage multiple priorities with accuracy and timeliness.

• Familiarity with partner coordination processes will be an advantage.