Associate Site Reliability Engineer
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Job Summary
Every day Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit debit prepaid and merchant services. Our worldwide team helps over 3 million companies more than 1300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
Ready to take your careerglobal
Make your mark at one of the biggest names in payments.Werelooking for an Associate Site Reliability Engineer to join our ever-evolving Experience & Portals Application Operations team and help shape the future of global commerce.
What you will own
We areseekinga highly motivatedAssociate Site Reliability Engineer (SRE)to join theExperience & Portals Application Operations this role you willbe responsible forensuring the reliability availability and performance of production applications and cloud infrastructure. You will collaborate with cross-functional teams to support critical business services troubleshoot production issues and drive operational excellence through automation and continuous improvement.
Monitor applications and services in the production environment to ensure optimal performance and availability.
Monitor and support infrastructure hosted onGoogle Cloud Platform (GCP).
Perform database monitoring and troubleshoot production issues using application service and cloud logs.
Act as a liaison between customers operations teams and development teams by applying a software engineering mindset to operational challenges.
Manage incidents service requests and changesin accordance withestablished IT service management processes.
Participate in root cause analysis and implement corrective and preventive actions for recurring issues.
Balance operational support and on-call responsibilities with the development of systems tools and automation that improve reliability scalability and performance.
Contribute to continuous service improvement initiatives and operational excellence programs.
Participate in a24x5 support model including rotational weekend on-call support.
What you will bring
1 to 3 years of experience in aProduction Support EngineerApplication Support or similar IT operations role.
Experience working with IT Service Management (ITSM) tools such asServiceNow.
Working knowledge ofGoogle Cloud Platform (GCP)and Java-based applications.
Hands-on experience with databases such asCloud SQL SQL ServerBigqueryFirestoreand MongoDB.
Knowledge of monitoring and observabilitytools like Splunk Grafana Logic monitor
Strong analytical and troubleshooting skills with the ability to diagnose and resolve production issues effectively.
Strong verbal and written communication skills including the ability to communicate effectively with both technical and non-technical stakeholders.
Self-motivated proactive and accountable witha strong senseof ownership and commitment to outcomes.
Itsa bonus if you have
Experience with release deployment and release management usingHarness.
Knowledge of data analytics and reporting tools such asPower BI.
Automation and scripting experience usingPythonandMicrosoft Power Automate.
UnderstandingSite Reliability Engineering (SRE) principles observability monitoring and automation practices.
About the team
Our inclusive and global teams win together every day.Wereproud to have the best minds in the industry who you can learn from as you grow your career. The people the energy the connections
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race color religion sex (including pregnancy) national origin ancestry age marital status sexual orientation gender identity or expression disability veteran status genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website please contact .
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