Associate Senior Systems Engineer

Every day Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit debit prepaid and merchant services. Our worldwide team helps over 3 million companies more than 1300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

System Engineer II Infrastructure Support (GCP / Kubernetes / Windows)
Summary of This Role
Providing day-to-day support for GCP infrastructure and Kubernetes-based infrastructure with a focus on Google Cloud Compute Engine Windows environments and automated delivery through Terraform and GitHub.

Supports the operation stability and ongoing improvement of cloud-based infrastructure services ensuring reliable performance in a production and compliance-driven environment.

What Part Will You Play
Support day-to-day operation of GCP-based infrastructure including Compute Engine workloads and Kubernetes platform and cluster configurations

Work with leadership and technical teams to support the strategic direction of the Infrastructure Engineering function

Support automated build and deployment practices using infrastructure as code and CI/CD pipelines

Maintain installation configuration and operational procedures and contribute to improving runbooks and documentation

Participate in infrastructure support and engineering activities across BAU operations and project delivery

Provide incident support troubleshooting and root cause analysis for production issues

Work closely with networking security and application teams to resolve issues and support service delivery

Support compliance audit and security requirements across managed systems

Contribute to improving the availability performance and resilience of infrastructure services

What Are We Looking For in This Role

Minimum Qualifications
Bachelors degree in Computer Science or related field or equivalent experience.

25 years of hands-on experience supporting cloud-based infrastructure in a production environment with exposure to GCP (Compute Engine) Windows systems and Kubernetes-based platforms.

General understanding of cloud networking and access controls with experience working alongside networking and security teams.

Good communication skills.

Desired Skills and Capabilities
Hands-on experience supporting Google Cloud Platform (GCP) environments from an infrastructure support perspective with a focus on Google Compute Engine (GCE) and Windows-based workloads

Good working understanding of cloud networking and access controls (including service accounts) with experience working alongside dedicated networking and security teams

Working knowledge of Kubernetes (GKE preferred) from an infrastructure support perspective including cluster configuration namespace configuration ingress/service routing and security configuration along with troubleshooting of infrastructure-related issues

Solid Windows systems engineering background including server build patching and operational support in a cloud-hosted environment

Experience with infrastructure as code preferably Terraform for provisioning and maintaining cloud resources

Familiarity with GitHub or similar source control platforms supporting CI/CD-driven workflows and deployments

Solid understanding of production support practices including incident support troubleshooting root cause analysis and working from runbooks

Experience supporting services in a regulated or compliance-driven environment (e.g. PCI) with awareness of security audit and change requirements

Working knowledge of Active Directory including user and group management and basic policy administration

Basic working knowledge of Linux systems sufficient to support Kubernetes-based workloads

Understanding of security and access control concepts including IAM service accounts and patch and vulnerability management

Ability to contribute to both operational support and project delivery activities working across application infrastructure and security teams in a distributed environment

Strong collaboration and communication skills

Key Qualifications needs
25 years experience supporting cloud infrastructure in production environments
Hands-on experience with GCP (Google Compute Engine) and Windows-based workloads
Working knowledge of Kubernetes (GKE preferred) supporting application deployments and troubleshooting
Experience with Terraform and infrastructure as code and GitHub-based workflows
Strong production support skills including incident response troubleshooting and root cause analysis
Working knowledge of Active Directory and core access management concepts
Basic understanding of Linux systems in support of Kubernetes workloads
Familiarity with security access control and compliance requirements (e.g. PCI)
Experience working alongside networking and security teams in a shared responsibility model

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