Associate Oversight Operations

Job Responsibilities:

Primary Duties and Responsibilities:

End to End engagement brokering for Onboarding commercial activities as per the TPO Program for acquired companys supplier engagements

Ensure all TPO activities within the portfolio are delivered in a manner consistent with TPO policy and regulatory guidance across all risk engagements

Acts as TPO Process and Tool SME 9Subject Matter Expert) for the business Delivery Managers and Portfolio Managers

Support new DMs to understand the TPO Program and process

Face off TPO to Delivery Managers Executive Sponsors and Portfolio Managers from the Line of Business (LOB)

Ensure SOS duties are delivered in an efficient effective and sustainable way in line with internal SLAs(Service Level agreements) KPIs (Key Performance Indicators)/KRIs(Key Risk Indicators)

Ensure all TPO activities within the portfolio are delivered in a manner consistent with business objectives TPO policy and regulatory guidance

Determine appropriate process for third party engagements (Out of Scope Specialized Service Categories COMPASS etc.)

Required Qualifications Skills & Capabilities - Internal / External

• 6 years relevant work experience in Operations Oversight & Control Vendor Management or related roles pertaining to knowledge of risk management and control principles with total work experience of 9 years
• The role requires extensive interaction with internal customers. Outstanding listening and negotiation skills as well as being a strong written and verbal communicator at the senior management level with effective collaboration skills
• Effective time management and multitasking skills-ability to consistently achieve deadlines independently
• Broad understanding of regulatory compliance requirements and experience in managing Internal Audit or Regulatory communications
• Strong organizational management skills including expertise in issue and conflict resolution
• Ability to partner closely with related functions (Sourcing Legal & Compliance Audit etc.) to ensure a coordinated and effective program
• Knowledge of Software and Cloud products used in Banking Industry
• High level knowledge of TPO standards and experience with Corporate Sourcing and Standard TPO systems is preferred