Associate MPS

What You Will Do

• Provide clinical product support to all end users including on-site guidance and assistance during surgical procedures.
• Train surgeons and operating room staff offering both clinical and technical support for operating the companys robotic arm applications associated equipment and instruments to ensure optimal placement and precision.
• Deliver ongoing in-services and customer education sessions for assigned accounts.
• Use proprietary software to prepare pre-operative CT scans for use with the RIO/Robotic Arm Interactive Orthopedic System assisting surgeons with implant planning sizing and positioning.
• Troubleshoot and resolve product-related issues quickly and effectively to ensure high customer satisfaction.
• Collaborate with Sales and Marketing teams to increase product awareness highlight clinical benefits and build strong relationships with key surgeons and OR staff.
• Provide product-related feedback to support continuous improvement and enhanced customer experience.
• Be ready to travel up to 75%.
  
  What You Need
• Clinical support experiencefor example as a medical field technician application specialist or in a similar role.
• Strong customer focus with the ability to place customer needs at the center of everything you do.
• Excellent communication and interpersonal skills.
• High stress tolerance and strong problem-solving abilities to troubleshoot issues effectively.
• Flexibility to travel extensively within the region.
• Strong attention to detail curiosity and the ability to learn quickly.
• Fluency in English.
  
  Preferences
• Education: in Biomedical Engineering (preferred).
• Experience: 15 years of relevant industry experience.
• Operating Theatre (OT) Exposure: 13 years of hands-on OT experience preferred.