Associate Manager Service Management

Job Description:

Essential Job Functions:Assist in monitoring service quality and adherence to SLAs and support to the service management team in day-to-day operations and coordination of client with clients to gather feedback address basic concerns and provide updates on service with team members to support the implementation of process in the efficient resolution of service incidents and requests following standard operating in maintaining service documentation and knowledge the generation of service reports for client and internal in coordinating resources for service delivery optimizing resource allocation.

Basic Qualifications:Bachelors degree in a relevant field or equivalent combination of education and experienceTypically 6 years of relevant work experience in industry with a minimum of 2 years in a similar roleProven experience in Service and Program ManagementProficiencies in strategic planning team leadership and performance managementContinuous learner that stays abreast with industry knowledge and technologyOther Qualifications:Advanced degree in a relevant field a plusRelevant certifications such as PMP (Project Management Professional) or ITIL (Information Technology Infrastructure Library) a plus

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