Assistant Manager Team Lead – KYC Fraud & Dispute

Assistant Manager / Team Lead KYC Fraud & Dispute Process

Location: Infopark Kochi
Salary: 6 LPA 8 LPA
Minimum 5 years of total experience in KYC - Fraud & Dispute
Minimum 1 year of experience in team handling is mandatory.
Shift:NIGHT- 6:00 PM to 3:00 AM
Working Days: 5 days working

Responsibilities

• Manage and lead a team handling KYC fraud and dispute-related processes.
  
• Monitor team productivity quality attendance and overall performance.
  
• Handle escalations and ensure timely resolution of process-related issues.
  
• Ensure compliance with process guidelines client requirements and internal policies.
  
• Conduct regular team huddles performance reviews coaching and feedback sessions.
  
• Track process metrics and prepare daily weekly and monthly reports.
  
• Support process improvement initiatives to improve efficiency and accuracy.
  
• Coordinate with internal teams and stakeholders for smooth process operations.
  
• Maintain high standards of documentation compliance and data accuracy.
  

• Minimum 5 years of total experience in KYC - Fraud & Dispute
  
• Minimum 1 year of experience in team handling is mandatory.
  
• Strong knowledge of KYC fraud investigation dispute management or compliance process.
  
• Excellent verbal and written communication skills in English.
  
• Strong leadership people management and problem-solving skills.
  
• Ability to work in night shift from 6:00 PM to 3:00 AM.
  
• Candidate should be comfortable working from Infopark Kakkanad.
  

• Commuter assistance
  
• Health insurance
  
• Paid time off