Assistant Manager Process Training (Process Trainer Training Delivery Training ManagementTrainer) Hyderabad
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Job Summary
Work From Office- Rotational Shiftdeliver training to NHs & exiting staff members following training manuals training plan & standards and publish relevant delivery client / Internal targets set on certification standardsGauge post training performance of agents trained during the OJT period & take learnings back to the subsequent batchesLead all BAU interventions such as TNI / TNA refreshers Knowledge assessments design short contentTo evaluate and make necessary amendments to the training material on periodic basisComplete indulgence on Reporting / MI for all training relevant choresInteract with clients & share lob / SME intelligence for process bettermentActively participate & present training performance on Daily/Weekly/Monthly internal & client reviewsSOP & Content creation
Qualifications :
Bachelors degree
Remote Work :
No
Employment Type :
Full-time
About Company
WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable busin ... View more
