Assistant Manager Manager Client Escalation & Resolution
Job Location:
Monthly Salary:
Posted on:
10 hours ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Position:
Assistant Manager / Manager Client Escalation & Resolution
Place of Posting:
Bengaluru
Reports To:
Senior Manager / Head Customer Experience
Educational Background:
- Graduate in any discipline.
- MBA/Postgraduate preferred.
Work Experience:
- 510 years of experience in Customer Experience CRM Operations or Client Escalation within the real estate industry.
- Experience with residential real estate developers is preferred.
- Strong understanding of the booking-to-possession customer journey and RERA regulations.
Personal Attributes:
- Excellent customer handling conflict resolution and communication skills.
- Strong stakeholder management and problem-solving abilities.
- Proficiency in MS Excel PowerPoint MIS reporting and CRM systems (Salesforce/Dynamics 365 preferred).
- Customer-focused with the ability to manage high-priority escalations professionally.
Responsibilities:
- Manage and resolve customer escalations across multiple channels while ensuring timely closure.
- Act as the single point of contact for critical and high-priority customer issues.
- Coordinate with Sales CRM Legal Finance Projects Registration and other internal teams for effective resolution.
- Analyze escalation trends prepare MIS reports and recommend corrective actions.
- Ensure compliance with company policies RERA guidelines and service quality standards.
- Drive continuous process improvements to enhance customer experience and reduce repeat escalations.
Required Experience:
Manager
About Company
Headquartered in Dubai, arguably the luxury capital of the new world, Sobha Realty brings you an exquisite and rare collection of coveted real estate at the most sought-after locations in the world, offering unmatched experiences for those who seek the finest, including an eclectic ga ... View more
