Assistant Manager Employee Workplace Solutions

Some careers open more doors than others.

If youre looking for a career that will unlock new opportunities join HSBC and experience the possibilities. Whether you want a career that could take you to the top or simply take you in an exciting new direction HSBC offers opportunities support and rewards that will take you further.

Business Descriptor

Sales Distribution and Business Development plays a vital role in understanding and meeting customer needs by offering the right solutions through the right channels to the right customer segments. The team is responsible for implementing distribution strategy driving the delivery of market leading personal banking customer experiences and thereby maximising customer satisfaction

Role Purpose

The bank primarily depends on the asset products (Mortgage PIL LAS LAM etc) to build its assets business. The assets business is extremely technical and with each region of
India operating under different local regulations. Accordingly The Branch assets specialist is a subject matter expert is needed for the fulfillment of asset product applications sourced by RMs building a support system to ensure seamless processing of these applications within the involves interaction with various stakeholders both within HSBC and outside of HSBC ( Risk Team Builders Societies etc)

Principal Accountabilities

Primary responsibility for them is to help Relationship Manager achieve KPI targets by ensuring seamless asset product disbursals
The incumbent would effectively carry the direct accountability for achieving assets disbursals of the Branch reporting directly into the for Asset product disbursals of the MSF Channel
Back-end support to Branch RMs in the e-2-e process of sourcing to disbursal of any asset product applications.
Effective co-ordination with internal & external stakeholders eg CRU CCR INM legal etc
Regular monitoring of status of logged in applications.
Developmental & coaching intervention for the Channel Partner
Effective co-ordination with all stakeholders
Identify cross-sell opportunities for other product lines and sell / refer these to the RMs
Operational Effectiveness & Control
Discrepancy rates in applications
Fraud control

Qualifications
Graduate/Post Graduate (Masters)/ MBA with two to five years work experience

Pro-tip : Familiarity with AI-enabled tools is an advantage.

Youll achieve more at HSBC.

HSBC is committed to building a culture where all employees are valued respected and opinions count. We take pride in providing a workplace that fosters continuous professional development flexible working and opportunities to grow within an inclusive and diverse environment.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited India