Assistant Chief Delight Officer

Job Summary

We are looking for an enthusiastic and customer-focused Assistant Chief Delight Officer to ensure guests have an outstanding dining experience. The role involves supervising daily restaurant operations leading the service team maintaining quality standards and ensuring excellent customer satisfaction.

Key Responsibilities

Deliver exceptional customer service and resolve guest concerns promptly.

Supervise daily restaurant operations and support smooth service.

Lead train and motivate the front-of-house team.

Ensure food quality cleanliness and hygiene standards are maintained.

Monitor staff performance and ensure adherence to SOPs.

Coordinate with kitchen and operations teams for seamless service.

Assist in achieving sales customer satisfaction and operational targets.

Maintain inventory and support stock management when required.

Requirements

25 years of experience in a QSR restaurant café or hospitality environment.

Strong leadership and customer service skills.

Good communication and problem-solving abilities.

Ability to work in rotational shifts weekends and holidays.

Positive attitude with a passion for creating memorable guest experiences.

Required Skills:

Strong leadership and customer service communication and problem-solving to work in rotational shifts weekends and holidays.