Asset And Configuration Coordinator L1

Role Purpose

The Configuration co-ordinator is focused on managing and maintaining the Configuration Management System and the Configuration Management Database (CMDB).
The Configuration Management co-ordinator watches over the integrity of the CMDB and associated libraries. As an assistant to the Configuration Management Process Manager they report directly to him.

Do
The roles and responsibilities defined below indicate the co-ordinator as well as the configuration managers roles rolled into one.
ÃÂÂ The Configuration Manager is responsible for maintaining information about Configuration Items required in delivering IT services.
ÃÂÂ Maintains a logical model containing the components of the IT infrastructure (CIs) and their associations.
ÃÂÂ Ensuring that all CIÃÂÂs are accurately registered
ÃÂÂ Interfacing with other support organizations to ensure the effective use of the CMDB and Configuration Management System
ÃÂÂ Maintaining and recommending improvements to facilitate effective use and integrity of the CMDB
ÃÂÂ Creating reports and analyses the CMDB when requested by the Configuration Manager
ÃÂÂ Ensuring that CI Owners maintain adequate Configuration Management process disciplines and systems for the CIs they own
ÃÂÂ Ensuring that authorized procedures and work practices are followed
ÃÂÂ Own the SACM process end to end
ÃÂÂ Make sure all changes to the CIs and the CMS are controlled audited and reported
ÃÂÂ Make sure the CMS is up-to-date
ÃÂÂ Define the naming conventions for the CIs
ÃÂÂ Own the CMS
ÃÂÂ All updates to the CMS go through the Configuration Manager
ÃÂÂ Take control of both the software and hardware CIs
ÃÂÂ Control of all assets and liaison with the procurement team is one of the key responsibilities
ÃÂÂ Define the asset disposal policy along with the customer
ÃÂÂ Work closely with the change and release team to make sure the CMS is up-to-date
ÃÂÂ Conduct scheduled and also ad hoc audits of the CIs
ÃÂÂ Define an audit policy and audit process covering local as well as remote CIs
ÃÂÂ Handle discrepancies resulting out of the audits
ÃÂÂ Maintain libraries or other storage areas to hold CIs
ÃÂÂ Safeguard the integrity of the logic of the CMDB and associated libraries

ÃÂÂ Configuration Librarian in particular will be responsible for the following activities

• Supervise and control receipt identification storage and withdrawal of all supported CIs
• Supervise the functional design and support of the CMDB and associated libraries
• Assist in the identification of products and CIs
• Maintain and provide information on the status of CIs
• Number record store and distribute Configuration Management issues
• Record the receipt of authorized new or revised configurations and archive superseded configurations to the appropriate library
• Hold master copies of documents software etc.
• Notify holders of any changes to their products or CIs
• Assist in conducting audits

KEY SKILLS AND COMPETENCIES
ÃÂÂ Good analytic and decision-making skills.
ÃÂÂ Good communication skills.
ÃÂÂ Good presentation skills.
ÃÂÂ Must have conflict resolution abilities.
ÃÂÂ Technical background with demonstrated skills in at least one or multiple IT technologies / disciplines
ÃÂÂ IT hardware and Software setup management and troubleshooting capabilities
ÃÂÂ Configuration Management experience on document control source code management and Defect Management tools
ÃÂÂ Should be able to create a CMDB repository
ÃÂÂ Should have understanding of the software development lifecycle
ÃÂÂ Experience of working in a multi-site environment
ÃÂÂ Extensive experience with SCM tools and with build automation software