Area Collection Manager

Role and Responsibility

• Overseeing staff members and ensuring the accurate and timely invoicing of customers.
• Setting payment collection goals and targets for the department.
• Creating and implementing a strategy to improve the collection of outstanding credit.
• Implementing collection policies and procedures to avoid excessive outstanding credit.
• Ensuring that the company policy on recoveries is followed and that it is in line with state and federal regulations.
• Implementing deadlines for invoicing and payment collection.
• Negotiating with customers in cases when non-payment occurs.
• Preparing monthly feedback reports on payment collections.
• Remaining informed of any legislative procedural training regarding debt collection.
• Training and mentoring of staff members in the collections department.

Internal Stakeholders

External Stakeholders

• Business
• Legal
• Operation Risk
• Field Technical Team
• Audit
• Risk
• Compliance

• Customers
• Insurance Providers
• Regulatory Authorities
• Referral Sources