Application Support L2

About AQM Technologies

AQM Technologies Pvt. Ltd. (AQM) is a leading independent software testing organization established in 2000 delivering high-quality testing services across BFSI and Capital Markets. With a strong team of 1800 QA professionals we focus on providing innovative and reliable testing solutions with our core philosophy of Happy Testing.

Job Description Application Support (Trading Domain)

Position

Application Support Engineer

Experience : 7 Years

Location: Mumbai

Domain: Trading / Capital Markets / NBFS

Job Summary

We are looking for an experienced Application Support professional with 7 years of experience in the Trading / Capital Markets domain. The candidate will be responsible for providing L2/L3 production support for critical trading applications ensuring smooth functioning of business operations incident management troubleshooting and coordination with internal teams and external stakeholders.

The ideal candidate should have strong exposure to trading platforms market operations production support activities SQL Unix/Linux incident management and stakeholder communication.

Key Responsibilities

• Provide L2/L3 application support for trading and capital market applications.
  
• Monitor production environments and ensure high availability of applications.
  
• Troubleshoot and resolve application batch and data-related issues within defined SLAs.
  
• Coordinate with development infrastructure and business teams for issue resolution.
  
• Perform root cause analysis (RCA) for production incidents and provide preventive solutions.
  
• Support trading operations and ensure minimal downtime during market hours.
  
• Handle incident problem and change management activities.
  
• Monitor application logs server health and batch processes.
  
• Execute deployment and release support activities.
  
• Prepare support documentation SOPs and knowledge transfer documents.
  
• Participate in weekend deployments and production releases whenever required.
  
• Ensure adherence to ITIL processes and organizational compliance standards.
  

Required Skills

Technical Skills

• Strong experience in Application Production Support.
  
• Good knowledge of Trading / Capital Market applications.
  
• Hands-on experience with SQL queries and database troubleshooting.
  
• Good understanding of Unix/Linux commands and shell scripting.
  
• Experience in incident management and ticketing tools.
  
• Exposure to monitoring tools and log analysis.
  
• Knowledge of batch monitoring and job scheduling.
  
• Understanding of APIs interfaces and data flow processes.
  

Domain Skills

• Strong understanding of Trading Lifecycle.
  
• Exposure to Equities Derivatives Wealth or Capital Market operations.
  
• Experience supporting front-office or middle-office trading applications preferred.
  

Soft Skills

• Excellent communication and stakeholder management skills.
  
• Strong analytical and troubleshooting abilities.
  
• Ability to work under pressure during trading hours.
  
• Good coordination and team collaboration skills.
  

Preferred Qualifications

• Bachelors Degree in Engineering Computer Science IT or related field.
  
• ITIL certification preferred.
  

Experience in BFSI / NBFS domain preferred