Application Support Engineer – Windows, PowerShell & SQL Server

Overall Responsibilities:

Synechron is seeking an L3 Application Support & Development Analyst with 810 years of experience in application and production support. The role will maintain the stability availability and performance of critical applications in Windows environments while using PowerShell automation to improve operational efficiency.

The analyst will troubleshoot complex issues support releases and upgrades perform root-cause analysis and collaborate with development infrastructure database and business teams. The position is based in Pune and requires working from the office three days per week.

Skills:

• PowerShell scripting and automation.

• Windows command-line tools.

• SQL for querying and troubleshooting.

Experience:

• 8 years of application or production support experience.

• Strong PowerShell scripting and automation experience.

• Windows Serverand/or 2022.

• IIS administration.

• Windows Services Active Directory Task Scheduler and Event Viewer.

• Application middleware and server troubleshooting.

• SQL Server and practical SQL query debugging.

• Monitoring deployment patching and release support.

• Incident problem and change management experience.

• Experience supporting applications within agreed service levels.

Day-to-Day Activities:

• Provide Level 3 support for enterprise and business-critical applications.

• Investigate and resolve complex application middleware server and database issues.

• Develop and maintain PowerShell scripts for monitoring deployment testing and operational automation.

• Monitor application health and identify risks before they affect business operations.

• Perform root-cause analysis and implement corrective and preventive actions.

• Support application deployments upgrades patching and release activities.

• Participate in major incident on-call problem and change management processes.

• Maintain support documentation knowledge articles and operational runbooks.

• Identify opportunities to replace manual processes with reliable engineering solutions.

Qualification:

• Bachelors or Masters degree in Computer Science Information Technology or related field
• Relevant certifications in emerging technologies

Soft Skills:

• Strong communication and leadership skills
• Ability to work well under pressure and meet tight deadlines
• Excellent interpersonal and team-working skills
• Ability to effectively communicate technical information to non-technical stakeholders
• Passionate about technology and a desire to stay up-to-date with the latest advancements.

SYNECHRONS DIVERSITY & INCLUSION STATEMENT

Diversity & Inclusion are fundamental to our culture and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity Equity and Inclusion (DEI) initiative Same Difference is committed to fostering an inclusive culture promoting equality diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger successful businesses as a global company. We encourage applicants from across diverse backgrounds race ethnicities religion age marital status gender sexual orientations or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements mentoring internal mobility learning and development programs and more.

All employment decisions at Synechron are based on business needs job requirements and individual qualifications without regard to the applicants gender gender identity sexual orientation race ethnicity disabled or veteran status or any other characteristic protected by law.

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