Application Support Engineer
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Job Summary
Company Description
Aqilea is an IT and engineering consulting partner that helps companies get more out of their technology and operations. With teams in Stockholm and Bangalore we work closely with our clients to build solutions that fit their needs - from software development AI and infrastructure engineering to industrial automation and embedded systems.
We combine strong technical expertise with a practical business-focused approach to help organizations modernize improve security and scale with confidence. Above all we focus on long-term partnerships built on trust quality and real results.
With us you have great opportunities to take real steps in your career and the opportunity to take great responsibility.
About the Role
Company: Aqilea India
Role: Application Support Engineer
Exp Range : 2 to 5 years
Work Location : Mumbai
Role Overview
We are seeking a proactive and detail-oriented Application Support Engineer to provide technical support maintenance monitoring and troubleshooting for business-critical applications. The ideal candidate will work closely with business users development teams infrastructure teams and external vendors to ensure application stability performance availability and adherence to service level agreements.
Key Responsibilities:
- Provide application support and incident resolution.
- Monitor application health performance and availability.
- Troubleshoot application database and integration issues.
- Analyze logs SQL data and system behavior for root cause analysis.
- Support deployments releases and configuration changes.
- Coordinate with development QA infrastructure and vendor teams.
- Maintain incident problem and change records in ticketing tools.
- Create technical documentation and knowledge base articles.
- Participate in on-call and production support activities.
- Ensure SLA compliance and operational excellence.
Required Skills:
- Application Support (L1/L2/L3)
- SQL & Database Troubleshooting
- Microsoft SQL Server MySQL PostgreSQL
- Linux & Windows Administration
- Application Monitoring & Log Analysis
- ServiceNow Jira Zoho Desk
- Shell Scripting PowerShell Python Bash
- REST APIs Web Services & Integrations
- Incident Problem & Change Management
- Production Support & Release Management
Start: Immediate to 15 Days
Location: Mumbai
