Application Service Management ITSM
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Job Summary
Experience: 79 Years
Key Responsibilities
Lead L2/L3 support activities for enterprise applications ensuring high availability and performance
Own incident problem and change management processes using ServiceNow (SNOW)
Drive root cause analysis (RCA) and implement preventive measures
Handle P1/P2 incidents and customer escalations effectively
Collaborate with development teams for code-level fixes and enhancements
Monitor and troubleshoot applications deployed on Azure
Mentor team members and improve overall support maturity
Ensure SLA compliance and continuous service improvement
Exposure to DevOps and CI/CD pipelines
Experience in production support environments
Familiar with ITIL processes
Technical Skills
Backend:
Strong experience Core C#
Expertise in Microservices architecture
Hands-on experience with MS SQL Server
Frontend (Mandatory):
Strong working knowledge of
Azure Cloud:
Azure App Services
Azure Functions
Azure Key Vault
Application monitoring using Azure tools
Tools:
ServiceNow (SNOW)
Azure Monitor / Application Insights
Soft Skills
Excellent communication and stakeholder management
Strong analytical and problem-solving abilities
Proven customer handling and escalation management
Ability to work in high-pressure environments
Success Metrics
SLA adherence
Reduction in recurring incidents
Customer satisfaction
System uptime and stability
Responsibilities
We are seeking a highly skilled Technical Support Lead to manage L2/L3 support operations for mission-critical cloud-native applications.
The ideal candidate will possess strong expertise technologies Azure cloud services and Microservices architecture along with mandatory frontend experience in React.
The role demands excellent communication customer handling and analytical skills to manage escalations ensure system stability and drive continuous improvement.
Qualifications
Experience: 79 Years
The ideal candidate will possess strong expertise technologies Azure cloud services and Microservices architecture along with mandatory frontend experience in React.
The role demands excellent communication customer handling and analytical skills to manage escalations ensure system stability and drive continuous improvement.
About Company
At Zensar, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better f ... View more
