Application Production Support-Devops

Position Description:

Company Profile:
Founded in 1976 CGI is among the largest independent IT and business consulting services firms in the world. With 94000 consultants and professionals across the globe CGI delivers an end-to-end portfolio of capabilities from strategic IT and business consulting to systems integration managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at .

Job Title: Application Production Support - Devops
Position: Application Production Support - Devops

Experience: 2 - 5 Years

Category: IT Infrastructure

Main location: Mumbai/Bangalore

Position ID: J0626-0797


Responsibilities
Direct Responsibilities
For a predefined applications scope take care of:
o Incidents
o Requests
o Changes
Ensure that SLA targets are met for above activities
Handover to Paris teams if knowledge and skills are not available in ISPL
Coordinate closely with Paris OPS teams and all other BNP Paribas IT teams (Incident coordination Security Infrastructure Development teams etc.)
Contributing Responsibilities
Contribute to the knowledge transfer with Paris OPS teams
Contribute to the definition of procedures and processes necessary for the team
Help build team spirit and integrate into BNP Paribas culture
Contribute to the regular activity reporting and KPI calculation
Contribute to continuous improvement actions
Develop implement and manage ITSM processes based on ITIL or similar frameworks.
Oversee incident problem change and release management processes.
Work with cross-functional teams to ensure IT services align with business needs and service level agreements (SLAs).
Conduct regular reviews of ITSM processes and recommend improvements.
Manage the IT service catalog and ensure accurate documentation of services and processes.
Technical & Behavioral Competencies
Knowledge and experience with Linux L2 Activities Devops tools including Kubernetes Open shifts
Experience with Service Now ticketing system
Knowledge on any monitoring tools (e.g. Dynatrace ELK Grafana)
Familiarity with database technology is required: Oracle and SQL Server. Capability to execute scripts and queries
Expertise in scripting on one of these (e.g. Python Bash PowerShell).
Familiarity with containerization technologies (e.g. Docker).
Experience with any cloud platforms (preferably IBM Cloud).
Understanding of ITIL or similar ITSM frameworks & tools(e.g ServiceNow JIRA service management)
Knowledge of IT production backup and resilience setup (High Availability setup Disaster Recovery Plan etc.)
Good written and spoken English
Measure and identify areas for improving Quality and overall Delivery
Able to communicate efficiently
Good Team Player


Specific Qualifications: Nothing Specific
Skills Referential (Required knowledge skills and abilities)
Technical Skills:
o Ability to understand explain and support change
o Ability to develop and adapt a process
o Analytical Ability
o Ability to inspire others & generate peoples commitment
o Ability to anticipate business / strategic evolution
Behavioral Skills:
o Behavioural Skills: (Please select up to 4 skills)
o Ability to collaborate / Teamwork
o Creativity & Innovation / Problem solving
o Decision Making
o Communication skills - oral & written
Education Level: Bachelors degree or equivalent
Location: Mumbai/Chennai

Life at CGI:
It is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because
You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction
Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise
Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons
Come join our team one of the largest IT and business consulting services firms in the world.

Skills:

• Communication
• Dynatrace
• Kubernetes
• Python
• Infrastructure

What you can expect from us:

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our teamone of the largest IT and business consulting services firms in the world.