Application Production Support

Position Description:

Application Production Support

Position Description
Company Profile:
At CGI were a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72000 professionals located in 40 countries. Founded in 1976 CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources expertise stability and dedicated professionals needed to achieve. At CGI were a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72000 professionals located in 40 countries. Founded in 1976 CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources expertise stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at .
This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans. We wish to thank all applicants for their interest and effort in applying for this position however only candidates selected for interviews will be contacted. No unsolicited agency referrals please.

Job Title: Application Production Support
Position: Specialist Software Engineer Production Support
Experience: 4 to 5 Yrs
Category: IT Infrastructure
Main location: Bangalore/Chennai
Position ID: J0426-1848
Employment Type: Full Time

Qualification: Bachelors degree in computer science or related field or higher with minimum 3 years of relevant experience.

Key Responsibilities:

Skill- Informatica Dev OPS SQL & Problem solving skills

Support for People SGDIR and IGG applications.
Ensure smooth operations.
Incident and problem management aligned with ITIL processes
Monitoring and troubleshooting of the tickets using excel and sql queries
Informatica and Dev Ops knowledge required for the debugging and fixing minor issues.
Support for People SGDIR and IGG applications
Ensure smooth operations.
Incident and problem management aligned with ITIL processes
Monitoring and troubleshooting of the tickets using excel and sql queries
Informatica and Dev Ops knowledge required for the debugging and fixing minor issues.
Usage of UNITY properly for Incident Request and Problem Tracking.
Ability to multitask between various operational activities along with contributing to needs of the organization.
Timely Identification and communication of any unresolved issues/gaps/Risks to Lead/Manager with suggestive solutions.
Effective redesign jobs if required to reduce failures on recurring issues.
Support and solve problems in Homologation and production environment. Identify root causes for higher issues.

Primary Responsibilities:
Support for People SGDIR and IGG applications
Ensure smooth operations.
Incident and problem management aligned with ITIL processes
Monitoring and troubleshooting of the tickets using excel and sql queries
Informatica and Dev Ops knowledge required for the debugging and fixing minor issues.

Skill Set Required:

Strong understanding of ITIL processes
Proficiency in Informatica
Experience with Dev Ops
SQL expertise
Hands-on with Excel and Macros.

Profile Required: ACE can help you write this job description (go/ACE)
Require 3-7 years relevant experience on application support (L2 Support).

Skills:

• DevOps
• Incident Management
• Informatica
• Microsoft SQL Server
• Problem Management

What you can expect from us:

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our teamone of the largest IT and business consulting services firms in the world.