Analyst IT Solutions

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Job Introduction:

The IT License Operations Analyst is a hands-on technical role within the Technical License Management team part of IT Vendor & Contract Management. The core focus is on ensuring smooth license operations across all Magna Powertrain sites including license server management license deployment monitoring troubleshooting and continuous improvement. This role is particularly suited for candidates with a strong background in IT infrastructure system administration or engineering IT environments who are interested in expanding their expertise into technical license management.

The ideal candidate combines infrastructure/system engineering experience with a solid foundation in software license management (e.g. FlexLM license servers licensing models). The individual will apply strong analytical and problem-solving skills to identify communicate and resolve issues and continuously improve license management processes.

Major Responsibilities:

• Manage and maintain license servers (FlexLM vendor license managers) including configuration and troubleshooting.

• Handle 2nd level support tickets for license-related issues via Matrix42 or similar ITSM tools.

• Deploy and track software licenses to users including installation and configuration.

• Troubleshoot license issues for engineering tools (e.g. MathWorks Dassault Ansys Vector).

• Support on operating license monitoring tools (OpenLM or equivalent) including utilization tracking.

• Coordinate with vendors and internal teams to resolveissues and ensure compliance.

• Maintain documentation of license inventories servers and processes.

• Contribute development of license management solutions (M42 automation reporting).

• Contribute to BI dashboards and process standardization.

• Support billing activities and reporting when required.

Skills and Competencies:

• Hands-on experience with ITSM tools such as Matrix42 ServiceNow Jira Service Management or similar

• Hands-on experience with licensemonitoring tools such as OpenLMor equivalent

• Strong knowledge of FlexLM (Flexera) license server technology configuration option files troubleshooting

• Background in infrastructure system administration or engineering IT environments

• Understanding of software licensing models: named user floating token-based

• Experience with deployment and troubleshooting of engineering software tools

• Familiarity with software deployment tools (e.g. SCCM Intune)

• Strong problem-solving and troubleshooting skills

• Good communication and documentation skills

Knowledge and Education:

• Degree in Computer Science Information Technology or a related technical field.

• ITIL Foundation certification is a plus.

• Vendor-specific certifications (e.g. FlexNet OpenLM) are desirable.

• Experience with IT Service Management (ITSM) concepts and tools is preferred.

Work Experience:

• 5 8 years of work-related experience in IT license management IT operations or software asset management.

At Magna we believe that a diverse workforce is critical to our success. Thats why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications and in consideration of job requirements regardless of in particular color ancestry religion gender origin sexual orientation age citizenship marital status disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email or traditional mail to comply with GDPR requirements and your local Data Privacy Law.

AI-Assisted Screening Disclosure

As part of our commitment to a fair consistent and efficient recruitment process we may use artificial intelligence (AI) tools to assist in the initial screening of applications submitted through our Workday system. These tools help identify qualifications and experience that align with the role requirements. Please note that AI is used solely to support our recruiters. Final decisions are always made by the hiring manager and the hiring team. Importantly no applicant data is shared externally through these AI tools. All information remains securely within our systems and is handled in accordance with our privacy and data protection policies.

Under conditions defined by applicable law you may have the right to request an explanation of how AI is used to support decision-making.

If you have any questions or concerns about this process feel free to contact our Talent Attraction team.