Analyst II, Admin GCC Operations

Job Description: Admin Analyst (IT & Workplace Operations)

B15 Location: Bangalore India Employment Type:

Full-Time (FTE) Shift: European Shift Role

Overview Kraft Heinz India GCC is looking for a dynamic Admin Analyst (B15) who brings a strong blend of administrative operations and IT onboarding expertise to support a modern digitally enabled workplace. This role will be instrumental in ensuring seamless workplace operations while driving IT-enabled onboarding digital workspace adoption and vendor governance along with collaborating closely with senior stakeholders across functions. Key Responsibilities 1. IT Onboarding & Digital Workplace Enablement Manage end-to-end IT onboarding for new hires including system access hardware readiness and workspace setup Drive a digitally enabled workspace ensuring smooth collaboration across tools and platforms Support users with basic IT queries and coordinate with IT teams for issue resolution Maintain digital assets access records and onboarding documentation 2. Administrative Operations Oversight Supervise daily administrative operations across the workplace floor Conduct regular governance meetings with teams to track operational efficiency and resolve issues Drive follow-ups escalation closures and SLA adherence 3. Cross-functional Coordination & Process Improvement Collaborate with HR IT and business teams to streamline operational processes Identify opportunities to enhance efficiency automation and workplace experience Contribute to improving operational SOPs and governance frameworks 4. Vendor Management Manage vendor onboarding contracts and performance governance Ensure effective service delivery across housekeeping transport cafeteria and facility vendors Track vendor SLAs escalations and compliance adherence 5. Facility Transport & Cafeteria Management Manage transport logistics including shift-wise roster planning Oversee cafeteria operations including meal planning and vendor coordination Ensure high standards of facility management hygiene and employee experience 6. Documentation & Digital Organization Maintain structured digital and physical records for ease of access and compliance Ensure all operational documents are updated archived and easily retrievable 7. Meeting & Communication Management Coordinate virtual meetings webinars and conference calls Manage meeting rooms training rooms and scheduling systems Avoid conflicts in bookings and ensure smooth operational flow 8. Event & Stakeholder Collaboration Partner with HR and leadership for corporate events and employee engagement activities Manage logistics including travel accommodation and vendor arrangements 9. Travel & Visitor Management Coordinate travel arrangements (flights stay local transport) for employees and stakeholders Manage visitor experience including entry protocols and office navigation 10. Data Management & Reporting Perform accurate data entry reporting and operational tracking Support decision-making through basic data analysis and insights Eligibility Criteria Graduation: 56 years of relevant experience Post-Graduation (MCA/PG): Preferred with exposure to IT/admin operations Strong exposure to: o IT onboarding processes o Administrative & workplace operations o Vendor management & stakeholder coordination Key Skills & Competencies Strong stakeholder management (including senior leadership exposure) Good understanding of IT tools and workplace technologies Excellent coordination multitasking and follow-up skills Strong problem-solving and process improvement mindset High ownership and ability to work in a fast-paced GCC environment Good communication and interpersonal skills

Kraft Heinz is an Equal Opportunity Employer Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes.