Analyst, Customer Insights

Innovate in Bengaluru

This position is based at our on-site office in Bengaluru. Lowes offers an ultramodern work environment complete with cutting-edge technology collaborative workspaces an on-site gym and clinic and other perks to enhance your work experience.

About Lowes

Lowes Companies Inc. (NYSE: LOW) is a FORTUNE 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2023 sales of more than $86 billion Lowes operates over 1700 home improvement stores and employs approximately 300000 associates. Based in Bengaluru Lowes India develops innovative technology products and solutions and delivers business capabilities to provide the best omnichannel experience for Lowes customers. Lowes India employs over 4200 associates across technology analytics merchandising supply chain marketing finance and accounting product management and shared services. Lowes India actively supports the communities it serves through programs focused on skill-building sustainability and safe homes. For more information visit .

About the Team

The Market Share & Market Intelligence team is a key pillar of Customer Insights at Lowes focused on understanding market dynamics competitive performance and the factors influencing Lowes market position.

The team combines internal Lowes data with syndicated and third-party data sources to evaluate market share performance across categories brands competitors and customer segments. We partner closely with Merchandising Marketing Store Operations and other business functions to translate complex data into clear actionable insights that support business decisions.

Our work spans recurring market share reporting and validation category and competitor deep dives vendor data onboarding and quality assessment dashboards and high-visibility strategic analyses for business and leadership teams.

Job Summary

The Analyst Market Share & Market Intelligence will support the development of insights on Lowes market performance competitors categories and broader industry trends.

The role requires working with large and diverse datasets from internal and external sources validating data quality identifying trends and performance drivers and translating analysis into meaningful business insights.

The Analyst will work closely with cross-functional partners and external data vendors and will have opportunities to independently own recurring deliverables as well as contribute to strategic category competitor and market analyses.

Success in this role requires strong analytical skills attention to detail curiosity about the business and the ability to move beyond reporting what happened to help explain why it happened and what it means for Lowes.

Roles & Responsibilities

1. Market Share & Competitive Intelligence

• Analyze market share category brand competitor and industry performance using internal and syndicated data sources.
• Identify key trends performance drivers risks and opportunities across Lowes categories and competitors.
• Connect market performance with relevant consumer competitive industry and macroeconomic trends.
• Support category and competitor deep dives that translate data into actionable business recommendations.

2. Data Analysis & Insight Generation

• Extract clean combine and analyze large datasets using Excel SQL Power BI and other analytical tools.
• Triangulate information across multiple internal and external sources to develop a comprehensive view of business performance.
• Translate complex analysis into clear findings implications and recommendations for business stakeholders.
• Develop reports presentations dashboards and other analytical deliverables for business and leadership audiences.

3. Data Validation & Quality Control

• Perform rigorous validation of third-party and syndicated data against Lowes internal data and other relevant benchmarks.
• Identify data anomalies investigate root causes and work with internal teams and vendors to resolve data-quality issues.
• Support product/category mapping and changing business hierarchies to ensure consistency and accuracy of market reporting.
• Maintain high standards of accuracy and quality across recurring reports dashboards and analyses.

4. Vendor & Cross-functional Collaboration

• Partner with third-party data vendors to understand methodologies clarify data definitions resolve issues and improve data quality.
• Collaborate with teams across India and the US including Customer Insights Merchandising Marketing Store Operations and Data/Analytics teams.
• Understand stakeholder requirements and translate business questions into structured analytical approaches.
• Communicate findings clearly to both analytical and non-technical audiences.

5. Reporting Automation & Process Improvement

• Own and support recurring market share validation reporting dashboards and business updates.
• Identify opportunities to automate manual processes and improve reporting efficiency and scalability.
• Help develop standardized analytical frameworks validation processes and documentation.
• Continuously improve the quality usability and business relevance of team deliverables.

6. Business & Industry Understanding

• Build a strong understanding of Lowes business the Home Improvement industry key competitors and category dynamics.
• Stay current on retail consumer competitive economic and industry trends that could influence Lowes performance.
• Develop the ability to connect analytical findings with broader business priorities and decisions.

Experience

• 13 years of relevant experience in Analytics Market Research Customer/Consumer Insights Competitive Intelligence Consulting Retail E-commerce or related fields.
• Experience working with syndicated or third-party datasets is preferred.
• Retail or consumer industry experience is preferred but not mandatory.

Education

Required / Preferred Qualifications

• Bachelors or Masters degree in Business Economics Statistics Analytics Engineering or a related quantitative discipline.
• Masters degree in Business / Analytics / Statistics is preferred but not mandatory.

Primary Skills Must Have

• Strong analytical and problem-solving skills.
• Advanced proficiency in Microsoft Excel and PowerPoint.
• Working knowledge of SQL and ability to extract and analyze large datasets.
• Ability to validate data identify inconsistencies and conduct root-cause analysis.
• Ability to translate data into meaningful business insights rather than simply reporting metrics.
• Strong attention to detail and commitment to data accuracy.
• Strong written and verbal communication skills.
• Ability to structure and communicate analytical findings clearly to non-technical audiences.
• Ability to work independently manage recurring deliverables and take ownership from requirement gathering through final output.
• Experience working with syndicated/third-party data sources and understanding their methodologies and limitations.
• Ability to collaborate effectively with cross-functional stakeholders and external vendors.
• Comfort working with ambiguity evolving datasets and changing business requirements.

Secondary Skills Preferred

• Experience with Qualtrics
• Experience with Power BI Tableau or similar visualization tools.
• Exposure to retail market share competitive intelligence customer insights or category analytics.
• Understanding of product/category hierarchies and experience working with product-level datasets.
• Exposure to automation or analytical tools such as Python is a plus.
• Experience with statistical analysis or modeling is an added advantage.

Lowes is an equal opportunity employer and administers all personnel practices without regard to race color religious creed sex gender age ancestry national origin mental or physical disability or medical condition sexual orientation gender identity or expression marital status military or veteran status genetic information or any other category protected under federal state or local law.