Analyst, Contract & Billing

Summary:

The Legal Billing Operations Analyst is responsible for executing global legal billing operations and supporting data-driven billing performance across Legal and Corporate Affairs (LCA). This role ensures accurate invoice processing adherence to billing guidelines and effective management of billing workflows across regions systems and stakeholders.

In addition to operational execution the role provides analytics and reporting support to enhance billing transparency drive performance insights and enable continuous improvement.

The position operates within a scalable global service delivery model supporting operational efficiency governance and the ongoing evolution of legal billing capabilities.

Responsibilities:

Global Billing Operations & Compliance

• Perform invoice intake review and validation across global legal matters within eBilling platforms (e.g. CounselLink)
• Ensure compliance with billing guidelines rules and jurisdictional requirements
• Process invoice adjustments and resolve discrepancies
• Monitor workflow queues across regions to ensure timely processing and approvals

Vendor & Stakeholder Coordination (Global)

• Respond to billing inquiries from global law firms and vendors
• Provide invoice status updates and support resolution of payment issues
• Coordinate with Accounts Payable (AP) Finance and Legal stakeholders
• Support matter setup vendor maintenance and accrual follow-ups across regions

• Generate and interpret standard and ad hoc reports (invoice status aging accruals spend trends)
• Perform data validation and support data integrity initiatives across billing systems
• Identify trends anomalies and opportunities for process or cost improvement
• Support KPI tracking and provide insights to Legal Operations and Finance stakeholders
• Contribute to development of reporting dashboards and analytics capabilities

Systems & Process Execution

• Support day-to-day operation of legal billing systems (e.g. CounselLink SAP via Citrix PowerApps)
• Assist with configuration updates data entry and system maintenance
• Participate in testing activities for system enhancements and automation initiatives
• Follow defined workflows controls and escalation protocols

Operational Excellence & Continuous Improvement

• Execute standardized processes aligned with global billing and compliance requirements
• Identify inefficiencies and support process optimization initiatives
• Contribute to documentation and refinement of billing workflows and SOPs
• Support implementation of operational improvements and scalable process design.

Scope & Impact

• Supports global legal billing operations across regions and jurisdictions
• Executes high-volume transactional work critical to invoice lifecycle and payment enablement
• Contributes to data quality reporting accuracy and analytics-driven insights
• Plays a role in improving cycle times reducing backlog and enhancing compliance adherence
• Supports scalable offshore delivery model enabling growth without proportional resource increase.

Scalability & Operating Model

• Operates as part of a global scalable billing operations model initially aligned to core operational workflows and expandable based on business needs
• Role design supports:
  • Expansion to multi-resource CBS billing operations team (pod model)
  • Increased automation and system-enabled processing
  • Integration with analytics and performance management capabilities
• Provides foundational capability for future global standardization and transformation initiatives

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Experience:

• 2 to 5 years of experience in Legal Billing Finance Operations Shared Services Accounts Payable Billing Operations or Invoice Management.
• Hands-on experience in financial transaction processing invoice validation payment tracking reconciliations and financial reporting.
• Strong knowledge of eBilling platforms such as CounselLink Legal Tracker Brightflag Serengeti TeamConnect or similar systems.
• Experience working in global billing environments supporting multiple countries currencies and jurisdictional requirements.
• Exposure to ERP systems such as SAP Oracle Workday PeopleSoft or Microsoft Dynamics.
• Familiarity with data analytics and reporting tools including Power BI Tableau Excel (Advanced) SQL or dashboarding platforms.
• Responsible for providing invoice status updates investigating billing discrepancies and supporting payment issue resolution.
• Strong stakeholder management skills with regular coordination across Accounts Payable (AP) Finance Legal Operations Law Firms and Internal Business Teams.
• Excellent communication problem-solving and process improvement capabilities

Education:

• Bachelors Degree in Computer Science Information Technology or any other related discipline or equivalent related experience.

Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Cencora is committed to providing equal employment opportunity without regard to race color religion sex sexual orientation gender identity genetic information national origin age disability veteran status or membership in any other class protected by federal state or local law.

The companys continued success depends on the full and effective utilization of qualified individuals. Therefore harassment is prohibited and all matters related to recruiting training compensation benefits promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment please call 888.692.2272 or email . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned