AMS Consultant

Overall 3 6 years Experience in Server Management Administration (Linux).
Experience in Server (physical/VM) installation maintenance & decommissioning.
Profound Linux OS operations experience.
Knowledge in hypervisor operations (XEN and VMware).
To have good knowledge in LVM DNS LDAP and IPTables.
To have good troubleshooting skills in server down situation.
Knowledge in physical server management.
Additionally associate level knowledge in at least one public cloud landscape (AWS Azure GCP).
Basic knowledge in automation tools and (e.g. chef) and scripting (e.g. bash Perl)
Additionally knowledge/experience in using GitHub and Jira would be beneficial.
Any experience in monitoring with Prometheus on docker setup and/or ELK stack would be beneficial (not mandatory)
Any knowledge for central infrastructure services is recommended and highly beneficial (Security Groups/RPM/Rsync/Mail/Active Directory/Chef automation/Nagios/repository management/Monitoring)
Able to provide knowledge transfer from certain technology areas towards 2nd level technical support.

Roles & Responsibilities:
Deliver 3rd level technical support in compliance with customer SLAs
Daily Compute operations (Events/Incidents/SR/CR/RCA ..) following ITIL processes
Server installation maintenance monitoring decommission and special configurations beyond automated tasks
Storage Operations based on netapp-nfs
Package/repository management and OS image maintenance
Patch Management using BladeLogic Automation
Server related Monitoring/Alert configuration and rollouts
Performance tests and analysis
Root Cause Analysis for customer incidents
Service/Task documentation testing quality management and knowledge transfer
assist 2nd level technical support in complex tasks
willingness to participate in an OnCall setup which may include weekends or public holidays if required by the project
That is what makes us special:
Team-oriented corporate culture collaboration as equals and steady knowledge transfer
Active participation in shaping your future
Individually tailored mentoring program
Sustainable career support with our career model and individual development programs
International project opportunities and networks

We transform. SAP solutions into Value

NTT DATA Business Solutions is a fast-growing international IT company and one of the worlds leading SAP partners. We are a full service provider delivering everything from business consulting to implementation of SAP solutions including hosting services and support.