Air Import Customer Service & Pricing Executive Freight Forwarding Industry

Overview :

We are hiring an Air Import Customer Service & Pricing Executive for a leading freight forwarding company. The ideal candidate should possess strong coordination customer service and pricing skills with the ability to manage air import shipments communicate effectively with customers and overseas partners and prepare competitive freight quotations. The role requires close coordination with airlines overseas partners customs brokers and internal teams to ensure seamless shipment execution and pricing management.

Job Responsibilities:

• Air Import Customer Service:
  • Coordinate and monitor air import shipments from origin to final delivery.
  • Communicate with overseas partners airlines customs brokers and customers regarding shipment status.
  • Handle pre-alerts arrival notices and shipment documentation.
  • Track shipments and provide timely updates to customers.
  • Resolve shipment delays discrepancies and operational issues.
  • Coordinate customs clearance and delivery arrangements.
  • Ensure compliance with airline customs and company regulations.
  • Maintain accurate shipment records and update internal systems.
  • Address customer inquiries complaints and service requests professionally.
• Pricing & Rate Management :
  • Obtain and negotiate freight rates with airlines co-loaders and overseas partners.
  • Prepare competitive air freight quotations for customers and sales teams.
  • Analyze market trends and carrier pricing to maintain competitive rates.
  • Maintain and update pricing databases and rate sheets.
  • Calculate freight costs surcharges and profitability.
  • Support tender submissions and RFQ requests.
  • Coordinate with carriers to secure space and special rates when required.
  • Monitor rate validity and communicate changes to customers and internal teams.

Job Requirements:

• Graduate in any discipline preferred.
• 2 3 years of relevant experience in Air Import Customer Service and Pricing.
• Preferably from the freight forwarding or logistics industry.
• Good verbal and written communication skills.
• Strong negotiation and coordination skills.
• Good knowledge of computer operations and MS Office applications.
• Ability to work in a fast-paced environment and manage multiple shipments simultaneously.
• Strong attention to detail with excellent accuracy and organizational skills.

Location Vikhroli Mumbai

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