Agent Developer

Agent Developer (Core): Design and build AI agents using Microsoft Copilot Studio. Define: Agent instructions (persona & behavior) Knowledge sources (SharePoint M365 data) Topics / conversation flows. Implement prompt engineering techniques to ensure accurate and contextual responses Integration & Automation: Integrate agents with - Microsoft Teams (primary channel) Microsoft Forms (data capture & workflows) SharePoint Outlook APIs and enterprise systems. Configure actions & connectors enabling agents to perform real tasks (e.g. notifications ticket creation) Enable event-based automation (email triggers workflow triggers)Deploy & Manage Agents: Deploy agents across enterprise channels (Teams M365 Copilot web) Manage agent lifecycle: Versioning Testing (functional conversational) Publishing & updates Monitoring & Optimization: Monitor agent performance usage and accuracy Analyse feedback and improve Prompts Flows Integrations Governance & Compliance: Apply guardrails and responsible AI practices Ensure agents compliance with: Security & data access policies Enterprise AI governance standards Collaborate with IT for controlled rollout and access management (Priority) Copilot Studio (Agent Builder) hands-on experience Prompt Engineering Expertise (advanced prompt design tuning contextual grounding) Experience in Agentic AI / workflow automation Primary Skills - Core proficiency Level ( L1L2L3L4) MandatoryMicrosoft Ecosystem Expertise Strong understanding of Microsoft 365 ecosystem (Teams SharePoint Outlook) Experience with: Teams integration (bots conversational UI) Forms integration (data capture workflows) M365 data grounding Secondary Skills Development & Integration Skills API integration and connectors Power Platform (Power Automate connectors) preferred Basic scripting or development exposure (nice to have) Secondary Skills - Core proficiency Level ( L1L2L3L4) Experience with: Multi-agent orchestration RAG (Retrieval Augmented Generation) Enterprise platforms (ServiceNow CRM tools) Understanding of: AI governance security and compliance