Advisory Solution Consultant Presales

As a member of our Solution Consulting team you will have a major impact on our future success by supporting Employee Experience Customer Workflow ITX Solution Salesthrough our partner ecosystem. You will guide revenue for ServiceNow with the support and partnership of Sales Partner Ecosystem Product Management and the executive team. This is a technical consultant who can go wide and deep on discovery solution positioning and demonstrationwhile enabling and co-selling with partnersduring sales cycles. 

About the Role : 

The Solution Consultant will join the Partner Technical Acceleration Group as a technical consultant with the advanced ability to develop position and provide product-specific solutionsin partnership with our channel/GSI ecosystem while achieving quarterly and annual sales goals for an assigned territorythrough partner-led and partner-sourced deals. 

Key Focus Areas 

Driving pre-sales efforts for partner-led territory. 

What you get to do in this role: 

• Partner with top-tier System Integrators to develop and position ServiceNow-powered transformation solutions 

• Support product sales as a technical and domain expertpartnering closely with assigned partners pre-sales and delivery teams to extend their solution capability 

• Lead discovery workshops to determine customers challenges and give product demonstrationsjointly with partner teams to align our solution with customer needs 

• Answer product feature and technical questions frompartnerscustomers channel partners and ServiceNow colleagues 

• Enable and upskill partner solution consultants and architects through technical training certification support and hands-on labs and 

• Provide feedback to product management about product enhancements that can address customer andpartner needs and provide additional value 

• Share and learn best practices and re-usable assets with other Solution Consultantsand partner technical teamsto enhance the quality and efficiency of joint delivery 

• Stay current on competitive analysis and market differentiationand help partners position effectively against competitive alternatives 

• Support marketing events including executive briefings conferences user groups trade showsand partner enablement events 

• Act as a trusted technical advisor to partner account teams supporting deal registration solution scoping and co-sell strategy 

• Support partner build activities on ServiceNow platform and lead solution architecture discussions as needed 

• Support and drive the partner GTM activities for a select few partners along with the partner manager 

• Provide thought leadership through workshops technology days white papers and industry forums focused on AI transformation 

• Participate in executive briefings and business reviews with ServiceNow & partner leadership and their enterprise clients 

Why Join This Team 

• Work with a spectacular team of seasoned professionals in a positive inclusive and highly collaborative environment 

• Work with the worlds leading partner ecosystem on high-impact transformation initiatives 

• Practice true business value selling with a strong sales support framework 

• Design solutions that transform how enterprises operate see your work make an impact 

• Work with the industry-leading ServiceNow platform and cutting-edge AI/automation technologies 

Qualifications :

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analysing AI-driven insights or exploring AIs potential impact on the function or industry. 

• 7 years of pre-sales solution consulting or sales engineering experience 

• Proficiency with the ServiceNow platform or technical expertise with enterprise cloud software solutions for Global Business Services ( HR Shared Services)/ CRM 

• Experience working with System Integrators consulting firms or business process outsourcers 

• Excellent understanding of architectural principles for cloud-based platforms including multi- tenancy and automation 

• Bachelors degree or higher in Business IT Engineering or related field 

• Territory management skills including pipeline building and working with Salesand Partnercounterparts to guide execution excellence 

• Experience working in a channels role enabling or training partner technical teams (SIs resellers GSIs) on product positioning and delivery would be a plus 

• Willingness to travel up to 40% including international travel (primarily India) 

Key Competencies 

• Business Acumen:Deep understanding of how consulting firms SIs create value; awareness of industry pressures and digital transformation drivers 

• Collaboration:Ability to work across teams in highly matrixed organizations spanning ServiceNow partners and enterprise clients 

• Influence:Navigate complex partner organizations identify stakeholders and decision makers build credibility and trust 

• Nimble Learning:Quickly grasp new transformation methodologies and evolving ServiceNow capabilities 

• Execution Focus:Bias for action; address opportunities and challenges quickly with minimal supervision 

Preferred Qualifications 

• Strong understanding of transformation drivers with ServiceNow product suite (Preferably IT CRM and Security) 

• Current ServiceNow certification (e.g. Certified System Administrator Certified Implementation Specialist) 

• Experience leading pre-sales efforts for India prospects 

• Knowledge of AI and advanced analytics technologies 

• ServiceNow platform development experience would be a value add 

FD21

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation national origin age disability gender identity  veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

No

Employment Type :

Full-time