Admissions Walk-In Counselor (Mumbai)
Work Mode: On-site
Location: Andheri West & Lower Parel (West) Mumbai
About IIDE
IIDE is Indias leading digital business school offering industry-relevant programs in digital marketing AI and business. With a strong focus on experiential learning we equip students graduates and working professionals with the skills required to thrive in todays digital-first world.
Backed by a community of 500000 learners and 250 industry experts IIDE delivers hands-on training real-world projects and robust placement support. With campuses in Mumbai and Delhi we continue to expand our presence across India and globally.
About the Role
As an Admissions Walk-In Counselor at Lower Parel (West) Mumbai you will be the first point of contact for students and parents visiting the IIDE campus. You will play a pivotal role in welcoming guiding and counseling prospective students while helping them understand IIDEs programs career opportunities admission requirements and learning pathways.
This role involves managing walk-in inquiries conducting academic counseling sessions assessing students educational backgrounds and career aspirations and recommending suitable programs. You will also support students and parents throughout the admission journey while ensuring a positive and engaging campus experience.
What Youll Do
Student & Parent Counseling
Welcome and assist walk-in students and parents visiting the campus.
Conduct detailed counseling sessions regarding IIDEs programs curriculum certifications career outcomes placements and student experience.
Understand students educational backgrounds interests strengths and career goals.
Recommend suitable courses and learning pathways based on individual aspirations.
Address admission academic and career-related queries from students and parents.
Academic Counseling & Guidance
Guide students in selecting the most appropriate program based on their academic profile and career objectives.
Explain course structures specializations certifications learning outcomes and progression opportunities.
Help students understand career prospects and industry opportunities associated with different programs.
Provide personalized guidance to support informed educational and career decisions.
Assist students in understanding eligibility requirements and admission criteria.
Campus Visit Management
Coordinate and manage daily walk-ins and scheduled campus visits.
Conduct campus tours and provide an overview of facilities classrooms student life and learning experiences.
Ensure every visitor receives a professional and engaging campus experience.
Maintain visitor records and follow-up requirements.
Admissions Support
Guide prospective students through the admission and enrollment process.
Assist with applications document collection interviews and admission formalities.
Coordinate with internal teams to ensure smooth admissions processing.
Support students and parents during fee payment and enrollment procedures.
Follow-Up & Relationship Management
Follow up with walk-in visitors and prospective students after counseling sessions.
Build strong relationships with students and parents throughout the admissions journey.
Maintain regular communication to answer questions and support decision-making.
Encourage referrals and student advocacy opportunities.
CRM & Record Management
Maintain accurate records of inquiries counseling sessions campus visits and admissions activities in CRM systems.
Track student interactions and ensure timely follow-ups.
Generate reports on counseling activities admissions progress and conversions.
Additional Duties
Support admission events open houses seminars workshops and student engagement initiatives.
Collaborate with academic student support and admissions teams.
Perform any other reasonable duties as requested by management aligned with the broad scope of the position.
Who You Are
Must-Have
38 years of experience in academic counseling admissions counseling student counseling education consulting or related student-facing roles.
Excellent communication presentation and interpersonal skills.
Ability to confidently interact with students parents and stakeholders.
Strong counseling listening and relationship-building abilities.
Professional empathetic and student-centric approach.
Should Have
Experience in the education edtech higher education training or career counseling industry.
Understanding of student counseling and admissions processes.
Familiarity with CRM systems and student lifecycle management.
Strong follow-up and organizational skills.
Nice to Have
Experience counseling students for undergraduate postgraduate or professional certification programs.
Knowledge of digital marketing business AI or related career pathways.
Experience handling campus visits education fairs or admission events.
Why Join IIDE
Work with one of Indias fastest-growing digital education brands.
Gain exposure to student counseling admissions and academic guidance processes.
Play a key role in shaping students educational and career journeys.
Collaborative and high-growth work environment.
Opportunities for learning professional development and career advancement.
Who Youll Thrive As
Youre someone who:
Enjoys interacting with students and parents and helping them make important educational decisions.
Has a genuine passion for academic and career counseling.
Creates a welcoming and positive campus experience.
Is patient empathetic and an excellent communicator.
Can balance academic guidance admissions support and relationship management effectively.
Is proactive organized and highly student-focused.
Skills & Requirements: - 1 - 7 years of experience in academic counseling / sales / admissions (edtech preferred). - Strong communication & presentation skills (English proficiency a must). - Proven track record of meeting & exceeding sales/ conversion targets. - Ability to handle student objections and build trust through consultative counseling. - Target-driven with strong follow-up and closing skills. - Proficiency in CRM tools Google Suite. - Passion for education and guiding students in making career choices.
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