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Administrator L3(Contract)
Job Location:
Monthly Salary:
Posted:
10 August 2026 (9 hours ago)
Posted:
Application Deadline:
7 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Wipro Limited (NYSE: WIT BSE: 507685 NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting design engineering and operations we help clients realize their boldest ambitions and build future-ready sustainable businesses. With over 230000 employees and business partners across 65 countries we deliver on the promise of helping our customers colleagues and communities thrive in an ever-changing world. For additional information visit us at .
Mandatory Skills: ServiceNow ITOM Service Mapping. Experience: 3-5 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them we need people inspired by reinvention. Of yourself your career and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
Job Description
Only bangalore ;WO rate 180k :7yrs relevant exp
ServiceNow Developer ITSM & ITOM (Discovery CMDB Service Mapping)
Role Summary
- We are seeking a highly skilled ServiceNow Developer with strong expertise in ITSM and ITOM modules including Discovery CMDB and Service Mapping.
- The role involves designing and implementing end-to-end service management and operations solutions ensuring visibility reliability and automation across enterprise IT infrastructure.
- The candidate will play a key role in CMDB governance service mapping and integration of monitoring tools for proactive operations.
Key Responsibilities
- Design and develop ITSM modules (Incident Problem Change Request Service Catalog)
- Implement and manage ITOM modules including Discovery CMDB and Service Mapping
- Configure and maintain Discovery schedules probes sensors and patterns
- Develop and maintain CMDB data model relationships and governance policies
- Implement Service Mapping (top-down and tag-based approaches)
- Integrate monitoring/event tools with ServiceNow (Event Management)
- Develop automation using Flow Designer and IntegrationHub
- Customize workflows UI policies and business rules
- Perform data reconciliation and CMDB health improvements
- Support testing upgrades and production issues
- Collaborate with architects stakeholders and infrastructure teams
Required Skills & Qualifications
- Strong experience in ITSM development
- Hands-on expertise in ITOM (Discovery CMDB Service Mapping)
- Strong understanding of CMDB data model and CSDM framework
- Experience in configuring probes sensors and discovery patterns
- Proficiency in JavaScript Glide APIs Flow Designer
- Experience with REST/SOAP integrations and MID Server
- Knowledge of ITIL processes and service lifecycle
Preferred Skills
- Experience with Event Management and AIOps
- Exposure to cloud discovery (AWS Azure GCP)
- Knowledge of Performance Analytics and dashboards
- DevOps and CI/CD integration experience
- Understanding of infrastructure monitoring tools (Dynatrace SolarWinds etc.)
Certifications
- ServiceNow Certified System Administrator (CSA) Mandatory
- Certified Implementation Specialist ITSM Preferred
- Certified Implementation Specialist ITOM Mandatory
- ServiceNow Certified Application Developer (CAD) Good to have
Prerequisites
- Bachelors degree in Computer Science / IT or related field
- 58 years of ServiceNow development experience
- Minimum 3 years of ITOM (Discovery/CMDB/Service Mapping) experience
- Strong understanding of enterprise IT infrastructure
- Experience working in Agile environments
Soft Skills
- Strong analytical and troubleshooting skills
- Excellent communication and stakeholder management
- Ability to work in cross-functional teams
- Proactive and solution-oriented mindset
Do
- Ensure timely response of all the tickets raised by the client end user
- Service requests solutioning by maintaining quality parameters
- Act as a custodian of clientÃÂÂs network/ server/ system/ storage/ platform/ infrastructure and other equipmentÃÂÂs to keep track of each of their proper functioning and upkeep
- Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS) ensuring right solutioning as per the defined resolution timeframe
- Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction
- Provide an acceptance and immediate resolution to the high priority tickets/ service
- Installing and configuring software/ hardware requirements based on service requests
- 100% adherence to timeliness as per the priority of each issue to manage client expectations and ensure zero escalations
- Provide application/ user access as per client requirements and requests to ensure timely solutioning
- Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer
- Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction
- Coordinate with on-site team for complex problem resolution and ensure timely client servicing
- Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner
Deliver
| No | Performance Parameter | Measure |
| 1. | 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails |
Required Experience:
Unclear Seniority
About Company
As a global leader, Wipro blends consulting and AI expertise across design, engineering and operations to accelerate business transformation and deliver future-ready technology.
