Administrative Assistant

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Job Description:

Role Overview

The Cash Application Executive is responsible for accurately applying customer payments to the appropriate accounts in a timely manner. This role ensures proper allocation of funds reconciliation of accounts and resolution of discrepancies to maintain accurate financial records.

Key Responsibilities

• Process and apply customer payments (checks wire transfers ACH credit cards) to the correct customer accounts
• Ensure timely and accurate posting of receipts in the accounting system
• Reconcile unapplied cash and resolve discrepancies
• Identify and investigate payment variances including short payments overpayments and deductions
• Coordinate with internal teams (Accounts Receivable Billing Collections) for payment clarification
• Maintain and update customer account records
• Handle refunds adjustments and write-offs as required
• Monitor aging reports and ensure proper allocation of cash
• Prepare daily weekly and monthly cash application reports

Employee Skill Requirements

• Excellent written and verbal communication skills
• Strong interpersonal skills
• Analytical and problem-solving abilities
• Advanced reasoning and research skills
• Decision-making capability
• Good typing speed for data entry
• Customer-focused approach

Prerequisites

• Graduate/Postgraduate in any discipline (Finance & Accounting preferred)
• Strong attention to detail with the ability to meet tight deadlines
• Proven track record of excellent attendance
• Self-driven and proactive attitude
• Influence and persuasion skills
• Strong customer orientation and understanding of service-related issues
• Proficiency in MS Office

Educational Qualifications

• MBA (Finance)
• PGDBM

Industry Type

Courier / Transportation / Freight / Warehousing / Finance & Accounting

Role: Functional Area: ITES BPO KPO Customer Service Operations

Employee Type:

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