Account Manager

About The Role

The ideal candidate has Saas sales experience with a terrific reputation for over achieving
quota by growing revenues in existing customers. A self - starter with a GROWTH MINDSET
who has a willingness to learn and adapt in any situation. They should be prepared to develop
and execute against an account plan and consistently deliver on revenue targets and have a
strong can-do attitude in an agile environment. The ideal candidate will possess both sales
and technical expertise along with engagement skills from a CXO level to technical and
operations staff. Experience in proactively growing customer relationships while being curious
to understand the clients business.

Role Requirement:
Develop and maintain relationships with key accounts ensuring customer satisfaction and
retention.
Identify new business opportunities within the portfolio of accounts and generate sales
leads to achieve revenue targets
Build and manage a sales pipeline including forecasting and reporting on sales metrics
Maximize customer lifetime value by identifying and pursuing cross-selling and up-selling
opportunities
Work closely with cross-functional teams including product marketing and customer
success to ensure customer needs are met and exceeded
Collaborate with customers to understand their business needs and provide solutions that
meet their requirements
Stay up-to-date with industry trends market developments and competitor activities
and provide insights to the team

Qualifications :

Proven track record of establishing themselves as a strategic trusted advisor to clients Must be able to take       complex client and vendor concepts and articulate them to an audience of varying perception level.
Very Strong written and verbal presentation/communication skills (ESSENTIAL)
Self-starter who can own ongoing account management of both large and small clients
Ability to report and share clients status on a timely/pre-defined interval
Bachelors Degree

Additional Information :

At Freshworks we have fostered an environment that enables everyone to find their true potential purpose and passion welcoming colleagues of all backgrounds genders sexual orientations religions and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant richer environment that boosts the goals of our employees communities and business. Fresh vision. Real impact. Come build it with us.

At Freshworks we have fostered an environment that enables everyone to find their true potential purpose and passion welcoming colleagues of all backgrounds genders sexual orientations religions and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant richer environment that boosts the goals of our employees communities and business. Fresh vision. Real impact. Come build it with us.

At Freshworks we have fostered an environment that enables everyone to find their true potential purpose and passion welcoming colleagues of all backgrounds genders sexual orientations religions and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant richer environment that boosts the goals of our employees communities and business. Fresh vision. Real impact. Come build it with us.

Remote Work :

No

Employment Type :

Full-time