ABHFL Regional Collections Manager Recovery Kolkata

Key Result Areas:Writethekeyresults expectedfromthe jobandthesupportingactionsforeach ofthese keyresult

areas(Foramajorityofjobstypicallytherecouldbe4-7keyresult areas)

KeyResultAreas

SupportingActions

Achieve collectionstargets.

• Minimizecreditlosses forportfolio.
• Drivehigherresolutionrates.
• Dailymonitoringandregularreviewsofdelinquentportfolio
• Workwithnon-performingdefaultingborrowerstocreateoptimum recoverysolutions

Portfolio review and monitoring

• Monitorcustomeraccountsflagginglikelycasesofdefault ordelayedpayment
• Provide regular inputs to Management and all the other stakeholders such as Sales RiskPolicy Team on various aspects of collections resolution and delinquency trends NegativeAreas NegativeProfileNon-StartersSKIPsFraudCases etc.

Compliance and audit

• Maintainalldocumentationrelatedtothecollectionsprocessinaccordancewithinternalnormsandregulatoryrequirements
• Respondto customer complaints regarding the collections process taking steps to ensureasatisfactoryoutcomeforboth ABFLaswellasitscustomers
• Participate inperiodicaudits ofthecollectionsteams

Customer escalations and complaints

• Coordinate with the legal team and senior management in the event of escalated cases to ensure compliance with relevant regulations