5G Packet Core
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Job Summary
Role Purpose
The purpose of this role is to resolve high-priority incidents through advanced troubleshooting ensure SLA compliance analyse system performance trends and create mitigation measures by collaborating with internal and external stakeholders.
Areas of responsibility
Triaging and resolution of tickets-Provide resolution to high priority incident (P2) tickets performing advanced troubleshooting and root cause analysis to ensure timely closure.
SLA Monitoring-Ensure SLA compliance for assigned technology areas and ensure proactive escalation management.
Performance tuning and optimization-Analyse system performance data coordinate findings on system behaviour and support capacity planning initiatives to enhance overall system efficiency.
Perform system Improvements-Create mitigation measures to evaluate new tools or improvements by collaborating with technical teams.
Handling disaster recovery-Perform security assessments and recovery drills and implement necessary controls to ensure compliance with established security standards.
Reporting and stakeholder engagement-Participate in weekly and monthly service review meetings provide updates on performance and issues and support stakeholder communication to ensure transparency and service alignment.
Team Management-Collaborate with team members to resolve open tickets and service requests.
Knowledge base and continuous learning Contribute to updating SOPs knowledge articles and maintaining the knowledge repository for the purpose of future ticket resolution.
Mandatory Skills Required:
- Experience in 5GC(SMF/UPF/AMF/PCF) and its call flows.
- Hands on Experience in Deployment/Consulting of Mobility Networks ( Cisco or 3rd party)
- Experience in deploying Cisco Gateways or MME is highly desirable.
- Should have Very good communication skills and should have worked with Global clients.
Consulting Engineer
Drives technology design implementation execution and/or optimization for customer projects/accounts. |
Works with customers to plan design configure and/or diagnose Ciscos suite of products services and solutions to accelerate customer outcomes |
Assists customers with integration and implementation of tools systems and service assurance |
Supports presale activities and translate business requirements into solution design |
Builds customer simulations in test labs to resolve/validate complex problems and compatibility issues |
Creates and delivers customer collateral portals documentation and knowledge transfer |
Aligns technical deliverables to customer business outcomes |
Drives customer technology transitions influencing solution architectures and services |
Complies with and supports company policies and processes and utilizes relevant tools to effectivelyexecute the role and support Professional Services strategies and goals |
Role Specific Responsibilities:
- Works extensively with customers along with appropriate internal and external resources (e.g. Cisco account teams partners) on the strategy/deployment/optimization of Cisco services and solutions
- Takes leadership role in execution of delivery projects
- Improves solutions and methods developed in the field for use to the wider practice (knowledge sharing)
- Creates reviews and approves project deliverables e.g. Design recommendations High Level Design Low Level Design Implementation/Change Management Plans
- Builds and/or leverage test environments as required to resolve highly complex problems and compatibility issues
- Leverages software skills and tools to configure deploy and/or troubleshoot Cisco products and solutions. Contributes in the development of digital intellectual capital (e.g. scripts digital signatures).
- Acts as a focal point for problem resolution for assigned customer engagements. Assures proper and quick resolution of complex customer problems across an appropriate range of technologies.
Scope:
- Collaborates with other Consulting Engineers in appropriate technology domains to ensure optimal use of resources to meet customer needs
- Typically interacts with individual contributors managers and customers regularly
- Provides input to Sales team in creating and demonstrating technology solutions to customers
- Engages with sales teams on pre-sales activities
Complexity:
- Solves highly complex problems and is able to identify viable and often innovative options and uses analytical skills and judgement to recommend an appropriate solution
Expertise:
- Typically requires BSc Computer Science or equivalent plus 8 years of relevant work experience. Advanced degree strongly preferred.
Project Specific Skills:
- Associate with customers along with appropriate internal and external resources (e.g. Cisco account teams partners) on the strategy/deployment/optimization of Cisco services and solutions.
- Takes ownership of task/project implementation for assigned engagements.
- Implement new techniques and methodologies utilized in customer delivery and share lessons learned with the broader team.
- Builds and reviews project work e.g. Design recommendations High-Level Design Low-Level Design Implementation/ Change Management Plans.
- Builds and/or use test environments as the need arises to resolve sophisticated problems & compatibility issues.
- Acts as a focal point for problem resolution for assigned customer engagements. Assures accurate and quick resolution of major customer problems across an appropriate range of technologies.
- Receives limited supervision. Receives little instruction on routine work and new assignments. Provides guidance and mentoring to other engineers. Translates team goals into work assignments.
About Company
As a global leader, Wipro blends consulting and AI expertise across design, engineering and operations to accelerate business transformation and deliver future-ready technology.
