4PL Lead

Job Title: 4PL Lead Integrated Logistics
Location: Ballabgarh

Role Overview
At Maersk we are transforming into a global integrator of container logistics connecting and simplifying our customers supply chains. The 4PL Lead plays a critical role in orchestrating end-to-end logistics solutions ensuring consistent and high-quality service delivery aligned with Maersks brand promise. This role is responsible for driving customer success managing commercial pipeline opportunities and enabling continuous improvement across the supply chain ecosystem.

Key Responsibilities
Customer Experience & Relationship Management

• Act as the primary interface for strategic 4PL customers building strong and trusted partnerships.
• Develop deep insights into customers supply chains business models and strategic priorities.
• Translate customer needs into actionable plans within the Customer Experience and Operations teams.
• Drive a proactive solution-oriented approach to enhance customer satisfaction and retention.

Integrated Service Delivery

• Ensure consistent high-quality delivery of 4PL services in line with Maersks global standards and brand promise.
• Orchestrate multiple stakeholders (internal teams and external partners) to deliver seamless end-to-end logistics solutions.
• Monitor service performance ensuring SLA adherence and continuous service excellence.

Commercial & Pipeline Management

• Contribute to pipeline development and actively manage commercial opportunities within assigned accounts.
• Drive revenue growth by ensuring effective quote follow-up opportunity conversion and engagement with internal sales teams.
• Deliver against agreed commercial targets aligned with segmentation strategy and growth priorities.

Operational Leadership & Performance Management

• Review team and operational performance regularly identifying risks bottlenecks and areas for improvement.
• Provide leadership and direction to ensure high-quality execution and accountability.
• Collaborate cross-functionally with Operations Product and Sales teams to drive performance outcomes.

Continuous Improvement & Transformation

• Identify and implement continuous improvement initiatives across processes systems and service delivery models.
• Drive change management initiatives to support Maersks transformation into an integrated logistics provider.
• Leverage data and insights to optimize supply chain performance and customer value.

Key Competencies

• Strong understanding of 4PL/Lead Logistics Provider (LLP) models and integrated supply chain solutions
• Customer-centric mindset with proven stakeholder management skills
• Commercial acumen with experience in pipeline and revenue management
• Ability to lead cross-functional collaboration within complex matrix organizations
• Analytical and problem-solving capabilities with a continuous improvement mindset
• Strong communication and influencing skills

Preferred Qualifications

• Bachelors or masters degree in supply chain Logistics Business or related field
• 10 years of experience in supply chain logistics or 4PL/LLP environments
• Experience in customer-facing roles within integrated logistics or contract logistics preferred
• Exposure to global logistics operations and transformation initiatives is an advantage

Success Measures

• Customer satisfaction and retention (NPS / CX metrics)
• Delivery of commercial targets and pipeline conversion
• Service delivery performance (SLA adherence operational KPIs)
• Continuous improvement impact and efficiency gains
• Strength of customer relationships and account growth

Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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