27700-Sr. Support Analyst Lead L5 (9.1-12 years) BLR

Responsibilities
Direct Responsibilities
. Design the products (including UX design) taking local specificities into account
. Prepare product specifications
. Validate that the developed product is aligned with requirements
. Coordinate with CIB Cloud Market Place and Robotics teams to agree on placement in marketplace CIB Cloud platform
. Follow-up on product lifecycle liaise with Product & Portfolio Management to maintain service catalogue
. Serve as SPOC on product throughout its life in production
. Prepare all documentation needed on product
. Review customer feedback and perform regular product reviews
. Manage all potential product evolutions and communication
. Manage product performance based on data analytics (Aramchek)
. Guaranty the functioning and the quality of the product

Contributing Responsibilities
. Participate in API design & management (REST Curl Python requests).
. Work with infrastructure & security tools (Kubernetes Vault HashiCorp CyberArk Keycloak Illumio HA Proxy)

Technical & Behavioral Competencies

Specific Qualifications:
Skills Referential(Required knowledge skills and abilities)
Technical Skills (required):

. Google APIGEE
. OpenShift
. Linux/Unix
. Automation
. Networking Security
. Incident Management

Technical Skills (desirable)

. Git / Bitbucket
. ITIL methodology
. Postman

Behavioral Skills:

. Learning Agility quickly master new technologies and frameworks.
. Proactivity anticipate issues and suggest continuous improvement actions.
. Problem Solving diagnose complex incidents and deliver robust fixes.
. Collaboration & Communication work effectively with global (Paris) and local (Bangalore) teams.


Education Level:Bachelors degree in Computer Science Software Engineering Information Technology or a related discipline (Masters preferred).
Location:Bangalore

• Communication
• Google API Platform
• Linux
• OpenShift
• GIT

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our teamone of the largest IT and business consulting services firms in the world.