#2026-O-0007 Technical Support Engineer

Technical SupportEngineer

Bangalore India

Who we are:

INVIDI Technologies Corporation is the worlds leading developer of software transforming television all over the world. Our two-time Emmy Award-winning technologyis widely deployed by cable satellite and telco operators. We provide a device-agnostic solution delivering ads to the right household no matter what program or network youre watching how youre watching or whether youre in front of your TV laptop cell phoneor any other created the multi-billion-dollar addressable television business that today is growing rapidly globally.

INVIDI is right at the heart of the very exciting and fast-paced world of commercial television; companies benefiting from our software include DirecTV Dish Network and Verizon; networks such as CBS/Viacom and A&E; advertising agencies such as Ogilvy and Publicis;advertisers such as Chevrolet and Allstate.

INVIDIs world-class technology solutions are known for their flexibility and adaptability. These traits allow INVIDI partners to transform their video content delivery network revamping legacy systems without significant capital or hardware investments. Our clients count on us to provide superior capabilities excellent service and ease of use.

The goal of developing a unified video ad tech platform is a big one and the rightTechnical SupportEngineer--like you--flourish in INVIDIs creative inspiring and supportive is a demanding high-energy and fast-paced environment.

About the role:

We seek highly dedicated motivated and passionate Technical Support Engineers who can use the right tools to find the best solutions to problems. We embrace the Agile methodology and as part of a scrum team you will play an important role in all aspects of client support.

Key responsibilities:

• Provide INVIDIs customers with quickaccurate and professional replies via ticketing system chat email or phone.

• Maintainahigh levelof customer satisfaction.

• Develop an understanding of each customers specific implementation and needs.

• Relay customer feedback to internal teams.

• Work closely with internal teams such as Product Engineering CustomerSuccessand Customer Solutions teams.

• Appropriately triage a given problem; isolate and escalate any deemed problem within INVIDI.

• Conduct root-cause analysis with engineering teams to make sure that issues are resolved.

• On-call work isand will be compensated for separately.

You must have:

• University Degree

• 5yearsrelevant experience.

• Fluent in English with excellent verbal and written communication skills.

• Must be able to articulate technical solutions to all audiences.

• Capable ofclarifying unclear requirements for both internal and external stakeholders.

• Experience in debugging complex technical issues in a fast-paced work environment.

• Highly motivated and interested in customer support and customer satisfaction.

• Ability to learn quickly and to cope with ever-changing environments.

• Desire to learn new things and perform technology research & troubleshooting.

• Ability to work with multiple customers and situations simultaneously.

• Willingness to take ownership of internal projects focused on improving existing documentation or processes.

• Must be proficient in three of the nice-to-have technical skills below.

Nice-to-have technical skills:

• Experience supporting cloud-based SaaS products.

• Experience using monitoring tools such as Data Dog

• Experience of web technologies and platforms such as Java Script HTML FTP SSL CSS.

• Experience with *Unix environments including bash and scripting.

• Experience with scripting languages like Python

• Experience with REST APIs.

• Experience with Amazon Web Services and associated cloud-based technologies (Kinesis Athena etc.).

• Experience with relational databases.

Nice-to-have experience:

• Experience with video advertising and adserving.

• Experience working inAGILEenvironment.

• Experience with Atlassian products (Jira Confluence etc.).

Physical Requirements:

• INVIDI is a conscious clean well-organized and supportive office environment.

• Prolonged periods of sitting at a desk and working on a computer are normal.

Equal Opportunities and Accommodations Statement

INVIDI is proud to be anequal-opportunity employerseeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race color religion gender gender identity or expression family status marital status sexual orientation national origin genetics neurodiversity disability age or veteran status or any other non-merit based or legally protected grounds. INVIDI is committed to providing reasonableaccommodationsto qualified individuals with disabilities in the employment application process. To request an accommodation please contact Human Resources by email atat least one week in advance of your interview.

Note:

• Final candidates mustsuccessfullypass INVIDIs background screening requirements.

• Final candidates must be legally authorized to work in India.
  

Ready to join our team Apply today!

Required Experience:

Senior IC