Subject Matter Expert Network (renewable contract)

Job Details:

• Act as Subject Matter Expert (SME) for core network infrastructures including AANET WNET INFA and related systems
• Serve as Tier 2 escalation point for complex network incidents and operational issues
• Provide technical guidance to engineers on BAU operations escalation handling and change governance
• Lead technical support for TSL activities and arrange related drill exercises
• Review assess and verify network configuration changes to ensure operational stability
• Support capacity planning performance analysis and continuous service improvement
• Ensure compliance with operational standards and contractual service requirements

Requirements:

• Advanced knowledge of enterprise network infrastructure and optimization best practices including AANET WNET INFA and related core networks
• Solid experience in capacity planning network performance analysis and major incident troubleshooting
• Strong understanding of BAU operations escalation management and change governance processes
• Hands-on experience in assessing verifying and validating network configuration changes to ensure operational stability
• Proven ability to provide technical guidance and act as Tier 2 escalation point in a mission-critical environment
• Holder of CCNP HCIP or equivalent professional certification
• Diploma or above in Information Technology or related discipline
• Minimum 5 years of relevant network operations experience with at least 2 years in a supervisory managerial or project leadership role