Sr Field Service Technician

Work Schedule

Environmental Conditions

Job Description

As part of the Thermo Fisher Scientific team youll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the worlds toughest challenges like protecting the environment making sure our food is safe or helping find cures for cancer.

• Represents our company in a positive professional manner in all dealing with Thermo Fisher Scientific customers both external and internal.
• Own and deliver service commitments and execute on installations calibrations preventative maintenance training and repairs.
• Responsible for providing services at the site within the agreed conditions; sets the right priorities.
• Report and document of service for internal and customer needs.
• Maintain a high level of customer allegiance by building strong customer relationships and promoting an excellent customer experience.
• Responsible for optimization and accuracy of the provided tools and consignment parts.
• Involved in continuous improvement through our Practical Process Improvement Business System

• Diploma or above in Engineering or other related discipline.

• 0-1 year or above relevant field service work experience and Fresh graduates are also welcome.
• Candidates with more experience will be considered as an Engineer.

• Excellent interpersonal communication both written and oral in Chinese and English. Mandarin is an advantage.
• Ability to work effectively with customers and colleagues in difficult and stressful situations.
• Great teammate with a strong desire for success and results-oriented.
• Customer friendliness and professional attitude.
• Have a good electrical or mechanical background for troubleshooting/repair and problem-solving abilities.
• PC literacy including MS Office and Outlook.

Our Mission is to enable our customers to make the world healthier cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100000 colleagues we share a common set of values - Integrity Intensity Innovation and Involvement - working together to accelerate research solve complex scientific challenges drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific where diverse experiences backgrounds and perspectives are valued.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race color religion sex sexual orientation gender identity national origin protected veteran status disability or any other legally protected status.

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